Aquent Studios is looking for a Customer Services Fulfillment Administrator to help support one of its top clients in the pharmaceutical sector. The Administrator plays a vital role in supporting the smooth and efficient operations of the Customer Services department. This position is responsible for a wide range of administrative tasks and logistical support.
Key Responsibilities:
- Technology & Data Management:
- Assist with day-to-day operations and business continuity related to technology and data reporting
- Execute CRM and telephony systems administrative tasks
- Document repository administrative tasks, including creation and updates to Standard Operating Procedures (SOPs) and Work Instructions
- Microsoft SharePoint site administration tasks, including user access, content management, and site maintenance
- Assist with onboarding and offboarding of contact center team members, ensuring proper system access and permissions
- Provide ad-hoc support as needed
- Logistical Support:
- Print all letters generated from contact center databases and arrange for mailing
- Coordinate and arrange product retrievals when Product Quality Complaints are reported, including assembling and mailing biohazard boxes as needed
Qualifications:
- Education: BA/Bs
- Experience: 1 to 2 years of experience with CRM systems, Microsoft SharePoint, creating documentation, and basic data entry is preferred.
- Skills:
- Strong organizational and time-management skills.
- Excellent attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook). [OR WHATEVER SOFTWARE IS USED]
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Problem-solving and analytical skills.
- Ability to handle multiple tasks simultaneously and prioritize effectively
Client Description
Aquent Studios is a global creative studio that delivers scale, speed and efficiency to the world's most recognized brands. We create the work that matters the most to them-work that has a real impact on their business. As an Aquent Studio team member, you'll have the opportunity to engage with the largest and most influential companies in the world, solving design challenges and extending their brands across tactic types and platforms, including digital design, UI/UX, video, motion, content, print design, web development, and more. If you want to do work that matters in a collaborative setting that values ingenuity and personal growth, you have found the right place!
