JOB RESPONSIBILITIES:

• Review, correct and process exceptions for billing/service order transactions from WFMs or other sources 
• Analyze customer account transactions and energy or demand data 
• Validate daily and monthly billing and take corrective action when necessary 
• Render each customer an accurate and timely bill utilizing all the tools and information available across all billing related systems 
• Process miscellaneous requests received via miscellaneous work items, email or eGain (i.e. Prepay) 
• Process CSS service order exceptions utilizing data available across a myriad of systems 
• Process special projects related to complex operations, such as end of cycle PrePay reconcilements, cross meters corrections, bulk rate corrections, and AMI or meter exceptions 
• Record and maintain accurate billing documentation on accounts 
• Support periodic audits, tax and rate verification and billing adjustments (i.e. Franchise Fee, sales tax, rate audits) 
• Effectively respond to the requests of internal partners to support the needs of electric service customers 
• Generate routine or ad hoc reports and assist with the analysis of data 
• Adhere to all guidelines to ensure that transactions are properly summarized and reported, and that assets are safeguarded 
• Support other customer-focused organizations in resolving customer issues (i.e. Metering Services, External Affairs, etc.) 
• Participate in call support as needed for outage restoration and other situations resulting in high call volume