Location: On site in Memphis, TN; Raleigh, NC; New Orleans, LA; Little Rock, AR; Tampa, FL; Miami, FL; Knoxville, TN; Acadiana, LA; Baton Rouge, LA; Nashville, TN; Charlotte, NC; Atlanta, GA; Birmingham, AL

First Horizon Bank Operations is on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

SUMMARY

The Corporate Security Regional Investigations Manager will be responsible for the daily oversight and regional management of the Corporate Security Investigations department. The regional manager will be responsible for compliance and consistency in internal and external fraud investigations, including high profile cases, and case review process. This position will have oversight a team of Frist Horizon Corporate Security Investigators.

The candidate must have analytical skills to interpret quantitative and qualitative information to achieve departmental objectives and produce effective solutions for continuous process improvement. This position should be able to work in a collaborative team setting, and independently with limited supervision, and will perform other projects and duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead and facilitate case review to ensure accurate and timely reporting
• Ensure SARs are completed timely and adhere to regulatory requirements, policies and controls
• Escalate large dollar, internal, and high-profile cases and updates to Corporate Security Investigations Manager
• Perform management responsibilities which include hiring talented team members, providing ongoing coaching and feedback, recognizing and developing associates, and completing daily management tasks. Support partner Corporate Security Regional Investigative Manager and provide direction to the team of Corporate Security Investigators.
• Monitor investigative case flow and activity, ensure timely handling and resolving of fraudulent investigations and other assigned security-related initiatives adhering to department policies and standards
• Develop and implement associate and/or fraud awareness initiatives as needed
• Foster relationships and represent First Horizon amongst law enforcement, industry groups and regulatory agencies
• Provide professional guidance across a broad range of security issues, at all levels including physical security and executive protection
• Perform investigator duties as needed
• Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES

Responsible for directing, coordinating internal and external investigations, and evaluating investigative personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

• Bachelor (4-year college) degree and 5-7 years of experience or equivalent combination of education and experience
• Supervisory experience
• Able to take and provide direction, multi-task, and quickly adapt to shifting priorities.
• Strong sense of urgency and accountability, sense of detail, and ability to execute in a high-pressure and time-sensitive environment.
• Able to work independently with minimal direct supervision, and ability to organize and prioritize work
• Strong oral and written communication skills required.
• May be required to work weekends and/or extended hours.

COMPUTER AND OFFICE EQUIPMENT SKILLS

• Proven experience with a leading Corporate Security case management system and Microsoft Office suite.

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:  

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.  

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