OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at www.onesourcevirtual.com.
Position Summary/Objective
As a Workday Consultant - Benefits, you will be working directly with our customer and internal teams to quickly resolve more complex issues and requests. You'll also perform system testing and documentation and handle change requests. If you love technology, have strong verbal skills, and thrive in a fast-paced environment, this could be the position for you.
Essential Functions/Duties/Responsibilities
- Coordinate, troubleshoot, and manage system issues to resolution
- Act as a primary customer point of contact for cases and projects
- Analyze business requirements, offer solutions, and guide best practices based on business, functional, and technical knowledge.
- Responsible for adhering to the current methodology while influencing best practices, process improvements, and procedures
- Provide QA approval/Peer review to other consultants for production moves
- Mentor new team members as required
- Stay abreast of Workday system releases and enhancements, and communicate those to customers with recommendations for the best application for their environment
Competencies
- Work collaboratively with internal resources and customers to implement solutions
- Establish and develop strong customer relationships, gaining trust and respect
- Able to update or create reports in Workday
- Make recommendations regarding solutions to a specific situation; identify possible future outcomes and assist in working toward them
- Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues
- Able to communicate complex concepts around specific aspects of scope and deliverables.
- Be actively present in Workday Community participating in discussions and contributing solutions
- Problem-solving - must be able to identify and resolve problems in a timely manner; appropriately gather and analyze information and apply creative talents to problem-solving.
- Research - the ability to quickly and accurately research issues and propose solutions or courses of action.
Supervisory Responsibility
This position does not have supervisory responsibility
Qualifications and Experience
- Bachelor's degree or equivalent combination of education and experience
- 2-4 years of experience with Workday across various functional domains with a heavy focus on Benefits.
- Practical experience in Workday configuration and existing system enhancements including business analysis; requirements, use case, and specification documentation; report development; testing and training
- Functional experience with configuration and support of Open Enrollment (highly complex), ACA Configuration, Benefit Plans Configurations, Rate Changes and Data Loads
- Strong communication skills
Required Skills
- Workday Benefits Certification
Preferred Skills
- Workday Reporting Certification and experience preferred
- Advanced-level Excel skills
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
