The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware. The role involves reviewing issues submitted by Data Center teams, triaging, and solving where possible.
Starting: ASAP
Salary: $41.90 – $46.56 per hour
Location: Council Bluff, IA (Hybrid)
Responsibilities:
This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
- Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
- Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
- Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
- Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
- Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
- Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.
Experience:
- Bachelor’s degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
- 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
- Experience in data analysis and visualization using SQL, JMP, or Python+
- People skills to work with and influence others
- Background in troubleshooting / repair of server / storage and networking products
- Knowledge of spreadsheets and databases
- Experience working in a hardware development (R&D) lab environment
- Experience working in a data center environment
The target hiring compensation range for this role is $41.90 to $46.56 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Client Description
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