The mission of Merck Educational Engagement is to transform the Merck promotional medical education
experience to more effectively reach our customers with relevant, trusted information that is delivered
consistent with customer preferences. This is accomplished by helping our customers drive
positive health outcomes through dynamic educational engagements relating to the healthcare
environment, disease states, and products.

The Merck Educational Engagement Technical Operations is responsible for several key duties:
Participates and informs the tactical planning and execution of U.S. promotional medical education
programs known as Merck Medical Forums (MMFs). This includes the classification, strategic utilization,
planning, and management of speakers.
Understanding and implementing processes which support the Pharma Code, Voluntary Transparency
and Physician Payment Sunshine Act.
Collaborates with strategic partners/vendors to ensure that manual and automated systems support
current business requirements and processes.
Manages day to day issues around scheduling, utilization monitoring and speaker contracting that are
escalated from outsource business partner. Participates in daily speaker selection. Partner with Field
sales personnel and Marketing to provide scheduling, training, process implementation expertise to
ensure all business objectives are accomplished while addressing all compliance and process concerns.
Identify areas for process improvements, evaluate possible solutions and implement change where
appropriate.
Develop and maintain work instructions and training documents for internal team, field sales personnel,
Marketing and Helpdesk.
Project management and participation in testing and roll-out of system enhancements, fixes and new
functionality to relevant operational systems and other business applications essential to meeting
business requirements.
Embraces accountability for ensuring and adhering to all processes, internal policies, pharmaceutical
industry standards, and U.S. regulations. Working with a compliance mindset.
May include an opportunity for supervisory support of other Operations personnel, developing Excel
reports, subject matter lead on specific processes.

Qualifications:

Education:

• Required: BA/BS

• Required Experience and Skills:
• Strong planning, communication, facilitation, conflict resolution, and negotiation skills.
• Ability to collaborate cross-functionally within internal team and outside department.
• Experience solving complex problems; and uses expertise to identify innovative solutions on how to manage daily processes within compliance and according to local laws and regulations.
• Proficient using MS Office Suite (Outlook, Word, PowerPoint, Excel)
• Minimum of (1) year of experience in U.S. Market Sales/Training/Education/Operations and/or Marketing which can include but is not limited to Field Sales, Field Sales Support, Product Management, Promotion Management, Market Research, or Customer Interfacing role, e.g. Sales, Speaker Liaison, Health Science Consultant, Managed Care, Medical Education, Pharmacy Affairs within the Pharmaceutical industry.

Preferred Experience and Skills:

• Medical education implementation/execution experience
• Project Management, Agile/KanBan experience
• Understanding of web-based technology capabilities and relationship to other channels
• Demonstrated ability to manage external vendor partners.

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