Driving Infinite Possibilities Within A Diversified, Global Organization

As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing technical support and guidance to our customers in the Building Automation (BA) business unit. Your expertise and problem-solving skills will be instrumental in ensuring the seamless operation of our building control and optimization systems. You will report directly to our Support Manager and you'll work out of our Salem, OR location on an onsite work schedule.

In this role, you will impact the efficiency and effectiveness of our customers' building systems by providing timely and accurate technical support. You will collaborate with cross-functional teams to troubleshoot and resolve complex issues, ensuring the uninterrupted flow of information and the optimal performance of our products. Your dedication to excellent customer service and your ability to adapt to changing technology will contribute to the success of our customers and the growth of our business.

KEY RESPONSIBILITIES

• Provide technical support and guidance to customers in troubleshooting and resolving issues with building control and optimization systems.
• Collaborate with cross-functional teams to address complex technical challenges and provide valuable feedback for product improvement.
• Document and maintain knowledge base articles and resources to enhance the customer support process.
• Analyze customer support metrics to identify trends and recommend process enhancements.
• Stay up-to-date with industry trends and best practices in building automation technology.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• 2+ years of experience in technical support or a related role.
• Strong technical skills and knowledge of building automation systems.
• Exceptional problem-solving skills and a dedication to excellent customer service.

WE VALUE

• Bachelor's degree in Engineering or a related field.
• Experience providing technical support in the building automation industry.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to adapt to changing technology and industry best practices.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/

Additional Information

• JOB ID: HRD255731
• Category: Customer Experience
• Location: 4001 Fairview Industrial Drive SE, Fairview Industrial,Park,Salem,Oregon,97302,United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.