Based in Mount Prospect, IL, Mizkan America is a subsidiary of the Mizkan Group, a global, family-owned company that has been Bringing Flavor to Life™ for almost 220 years. As one of the leading makers of vinegars, condiments, and sauces in the United States, Mizkan America maintains 12 manufacturing facilities that serve the retail, foodservice, specialty-Asian and food-ingredient trade channels. We are committed to following our two core principles: continuously challenging the status quo and delivering only the finest products for our customers. Our leadership seeks out, embraces, and implements ideas for improvement from all its employees. Transparency and accountability are two key factors that drive our company’s overall management approach.



We are looking for people who are seeking to deliver their best so that we can deliver ours. Above all, we’re dedicated to maximizing the potential of our greatest assets—our team members. That’s reflected in our ongoing commitment to recruit, develop, reward and retain our talented, multicultural workforce. We hope to see you as part of our team’s future success!



SUMMARY: We are seeking a highly motivated Senior IT Service Desk Specialist with Level 2 or 3 experience to join our team. The ideal candidate will have a team player approach, the ability to work across departments with disparate needs, excel at problem-solving through critical analysis, and enjoy managing ticket, multiple tasks and Service Desk and Desktop related projects. This position interfaces directly with end-users (local & remote) and responds to ticketing system, providing resolution and ensuring high service levels.



Essential Duties and Responsibilities:


• Provide technical support to end users for a range of computer and network hardware, software, and services. This includes Microsoft Windows, Microsoft Office applications, workstations, iPads and Android tablets, printers, handheld scanners, video conferencing equipment, and networking solutions.
• Monitor the ticket system and prioritize tasks and incidents based on their urgency.
• Consistently delivers outstanding customer service, prioritizing a "people-first" experience for end users.
• Address technical issues through diligent research and collaborative teamwork.
• Install, configure, and maintain IT equipment including desktops, laptops, printers, tablets, and video conferencing systems.
• Assist with networking device setup and maintenance.
• Perform regular hardware and software audits.
• Manage the equipment inventory for the Service Desk and maintain comprehensive documentation of assets and systems.
• Manage user accounts and permissions in Active Directory.
• Create standard operating procedures (SOPs) and documentation for IT policies and procedures.
• Train new users and provide ongoing training as needed.
• Escalate issues to management or team members.
• Stay updated on relevant technologies and provide recommendations.
• Offer support outside of regular business hours as required.
• Other duties as assigned.



Education, Experience and Qualifications:




• An associate or bachelor’s degree in an IT-related field, or 3-5 years of relevant work experience in a similar role.
• Experienced in managing Microsoft products and 365 services, including Windows 11, Office 365, and Endpoint Management (Intune).
• Experienced in managing Active Directory.
• Knowledge of Microsoft Azure and Windows Server
• Fundamental understanding of networking principles.
• Hands-on experience in IT support.
• Demonstrates urgency and commitment to completing tickets and projects accurately and on time.
• Has strong written and verbal communication skills with close attention to detail.
• Excellent analytical and problem-solving skills.
• Proficient in managing multiple high-priority tasks concurrently.
• Capable of performing tasks autonomously as well as collaboratively within a team environment.
• Knowledge of project management fundamentals.
• Ability to lift up to 50 lbs.
• Availability for travel assignments (up to 20%).

The annual base salary for this position ranges from $64,600.00 to $80,000.00.



Compensation is based on a number of factors including market location and may vary depending on job-related knowledge, skills and experience. Short-Term Incentive and other forms of compensation may also be provided as part of a total compensation package.



A full range of medical, dental, vision, 401K plus up-to-four-percent (4%) match, profit sharing, wellness program, paid parental leave, long-term-care insurance, critical accident insurance, short- and long-term disability and education assistance are also available.



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Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledPDN-9e4d223b-0e3c-4598-94f6-4f8ec25b8db4