Do you want to join a dynamic group that contributes to the overall success of process improvement within the organization? NJM’s West Trenton Workers Compensation Department (WCC) is seeking a Sr. Business Process Analyst (based on credentials, this role can also be filled as an Associate or Analyst) who supports the business process improvement, business continuity and technology initiatives for the Workers Compensation Claims business unit.
The focus of this position is to work closely with the business units and serve as a liaison to gain in-depth understanding of business strategy, processes, services, roadmap, and the context in which the business operates. This role will be key to understanding, conducting analysis, testing, and identifying capabilities needed to address business challenges and improvements (BPI).
This position is hybrid, requiring 3 days in the West Trenton office and 2 days at home.
Job Responsibilities:
- Comprehensive understanding of Business Process Management techniques (process analysis, requirement elicitation, business process improvement methodologies).
- Works collaboratively within cross-functional teams.
- Performs as a business lead on requirement elicitation, analysis, and testing activities for business process improvement initiatives. Prepares required documentation for these efforts.
- Develops and defines complex business requirements and test scenarios. Leads post implementation testing activities to ensure processes are working as designed.
- Ability to evaluate department metrics and lead business process improvement change efforts to meet department goals.
- Performs root cause analysis to determine process or solution deficiencies.
- Identify improvement opportunities (Proactive and Reactive)
- Demonstrates practical application of business analytics, analysis, and business process improvement methodologies.
- Prepares training documentation, coordinates, and delivers training for department staff.
- Maintain departments process flows and ensures completeness of the documentation.
- Provides updates to management and Departments that are impacted by new processes.
- Understand and negotiate needs and expectations for multiple stakeholders.
Qualifications and Experience:
- Applicant must have solid decision-making and time management skills, as well as the ability to multi-task, while meeting deadlines
- Must have excellent communication skills (verbal and written)
- Applicant must have solid analytical, problem solving and organizational skills.
- Must be a team player and demonstrate the ability to work in a collaborative environment.
- Must understand business analysis and business process improvement methodologies.
- Bachelor’s Degree and/or equivalent experience preferred.
- Some travel may be required to NJM’s Hammonton, West Trenton and Parsippany locations depending on where you are located.
- Proficient in MS Office skills including Word, Excel, PowerPoint, Visio
Preferred:
- Knowledge of the following systems a plus: ClaimCenter, OnBase, Inspire and PolicyCenter
- Experience in agile methodologies a plus.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
