The Senior VP – Disputes Product Lead will oversee the end-to-end product development lifecycle for new features and capabilities within the Disputes domain for the Apple Card. This role demands a data-driven approach to improve customer and agent experiences, with a focus on delivering innovative solutions. The Disputes Product Lead will collaborate closely with cross-functional teams, including Engineering, Operations, Legal, and Compliance, to ensure successful implementation and optimization of dispute processes.

The ideal candidate will thrive in a fast-paced, results-driven environment and demonstrate proactive problem-solving with a strong sense of urgency.

Key Responsibilities

• Lead the product lifecycle for new Disputes features, from ideation to execution, ensuring alignment with business objectives and customer needs.
• Develop solutions to enhance customer and agent experiences in the Disputes domain, leveraging data-driven decision-making.
• Collaborate with Engineering, Operations, Legal, and Compliance teams to align on product requirements and implementation strategies.
• Drive optimization of chargeback workflows and processes, ensuring compliance with Credit Card Reg Z and MasterCard Chargeback processes.
• Use insights and analytics to continuously improve dispute resolution processes and associated workflows.
• Communicate effectively with stakeholders across various functions to ensure clarity and alignment on product goals and progress.

Skills and Requirements

• Experience:

  • 10 to 15 years of experience in Product Management, Risk Management, or Engineering, with expertise in credit card operations and agile product development.
  • Strong domain knowledge of Credit Card Reg Z Disputes and related credit card processes.
  • In-depth understanding of the MasterCard Chargeback process, with hands-on experience optimizing chargeback workflows.

• Technical Proficiency:

  • Advanced skills in Excel, PowerPoint, JIRA, Confluence, and SQL.

• Communication and Collaboration:

  • Strong communication skills to articulate complex requirements to stakeholders and development teams.
  • Proven ability to work collaboratively across Engineering, Legal, Compliance, and Operations functions.

• Education:

  • Bachelor's or Master's degree (or equivalent).

Preferred Skills

• Demonstrated success in delivering high-impact projects within the credit card or fintech industry.
• Experience with data analytics to inform product development and decision-making.
• Familiarity with the Apple Card ecosystem is a plus.

The target hiring compensation range for this role is $70.00-75.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

Client Description:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description:

Freelancing long-term with Aquent gets you access to some pretty cool things:

– You’re paid weekly

– Subsidized health and dental benefits after your first four weeks of work (averaging at least 20 hrs/wk)

– Paid Sick Leave for all US and Canada talent

– Access to Fidelity 401(k) with company match

– Access to FSA Program (pre-tax payment toward bus or train passes, etc.)

– Direct deposit for your paycheck

– Access to our Talent Rewards Program (we reward for referrals!)

– Access to free online courses via Aquent’s Gymnasium, to help you develop your skills: http://gymnasium.aquent.com/

– Aquent support: your Aquent Agent checks in with you during the course of your contract to make sure you’re happy and progressing according to your expectations (we’re also there to be looking for new opportunities for you when you’re close to wrapping up)