Hyatt Corporate Office, Chicago

The Opportunity

At Hyatt, we’re working to Advance Care through data-driven decisions and automation. This mission serves as the foundation for every decision as we create the future of travel. We can’t do that without the best talent – talent that is innovative, curious, and driven to create exceptional experiences for our guests, customers, owners, and colleagues.

Hyatt seeks an extraordinary Machine Learning Engineer – Gen AI to help build cutting-edge AIML products that power immersive and personalized guest experiences.

We are looking for a candidate with proven technical expertise in deep learning frameworks, especially with LLMs, image-to-text models, building scalable production systems leveraging these architectures, and demonstrated thought leadership in building best-in-class AIML solutions. If you are excited about the opportunity to work on transformative AI projects and make a real and lasting impact on the hospitality industry, we invite you to join us on this journey.

You will be a part of a ground-floor, hands-on, highly visible, and collaborative team that is positioned for growth, and passionate about machine learning and AI, a team that always strives towards innovation and impact. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

•Lead the development and implementation of cutting-edge deep learning frameworks such as language models, image to text and text-to-speech models for Hyatt’s generative AI products

•Architect and build scalable end-to-end ML systems to support the deployment, monitoring, and continuous, iterative improvement of Hyatt’s AIML solutions

•Establish evaluation criteria and testing protocols to ensure the performance, reliability, and ethical considerations of language model applications.

•Stay abreast of the latest advancements in AI and machine learning and drive the adoption of best practices within the team.

•Utilize AWS or a similar stack of cloud services to deploy and manage AIML solutions in production ensuring scalability and cost-efficiency.

•Collaborate with product managers, data scientists, and data engineers to integrate AIML solutions into existing systems and workflows.

•Mentor and guide fellow ML scientists and engineers, fostering a culture of innovation, collaboration, and continuous learning.

Qualifications

Qualifications:

•PhD or Master's degree in Computer Science, Machine Learning, Statistics, Engineering or a related quantitative field.

•Extensive experience (6+ years) in applying language models to real-world applications such as information retrieval, NER, search systems, and conversational AI agents.

•Proven track record of fine-tuning language models, including techniques like quantization, low-rank adaptation, and parallelization.

•Experience in reinforcement learning using transformer architectures and preference optimization methods is a plus.

•Deep expertise in building and managing scalable LLMOps pipelines, and RAG architectures.

•Proficiency with AWS services and infrastructure.

•Excellent problem-solving skills and the ability to lead in a fast-paced, collaborative environment.

•Strong communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $129,400 to $180,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.