Are you passionate about process and program management? The Senior Government Programs Analyst will help assist in the development and management of all department procedures. They should serve as the department's main point of contact for Analysts (I & II) before the Supervisor for questions about the programs or processes. In addition, they will work closely with the Supervisor to mentor the team along with facilitating meetings and training sessions.

Serve as the subject matter expert for all government subsidized programs, including program eligibility rules, filing deadlines, funding criteria, financial discount formulas, forms, company policies & processes.
Directly responsible for working with the governing bodies of all programs: Universal Service Administrative Company (USAC) and/or the California Public Utilities Commission (CPUC) Assist Government Subsidized Program Analysts (I & II) with questions, escalations and complex billing requests.
Assist sales representatives in complying with Regulatory and government requirements for E-Rate, RHC, CTF, and other government subsidized programs. This includes collecting and retaining required information during the pre-sale and post-sale process and communicating with customers about funding requirements.
Perform multiple account activities related to account setup, billing, and payment processing. Educate others on Salesforce, CSG, ICOMS, SharePoint, and how they are used to enable Charter's participation in government subsidized programs.
Manage delinquencies by performing collection efforts while assisting customers with government required forms, filings and initiated audits.
Work with GSP leadership to manage Government Subsidized Programs Analysts (I & II) conduct routine evaluations and provide coaching as needed.
Facilitate meetings and train Analysts (I & II) on policies, procedures and tools.

Required Qualifications

Education:

Bachelor's Degree or equivalent combination of formal education, training and experience

Skills:

4+ years using CSG/ICOMS or other billing system experience
4+ years with Salesforce platform or similar application
4+ years of experience with E-Rate, RHC, CTF or other government subsidized programs
Well versed in analyzing data, applying complex information and general ledger knowledge
Working knowledge of SharePoint.
Can develop strong relationships with cross-functional teams
Aptitude to grasp new concepts and drive continuous operational improvements
Proven communicator with capability to translate and communicate complex conclusions in a clear, easy-to-understand manner.

Experience:

4+ years of operations experience
4+ years of financial and/or data analysis experience
1+ years of legal/Regulatory support experience
3+ years of sales or relationship-management experience
3+ years of project management experience
1+ year of experience in leadership or leading a team

Preferred Qualifications

Skills:

Comprehend and interpret legal terminology and apply it to various situation

SPECTRUM CONNECTS YOU TO MORE

Learning Culture: We invest in your learning and provide paid training and coaching to help you succeed.
Variety of Work: No two days, clients, or calls are ever the same which keeps each day new and exciting.
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.

Apply now, connect a friend to this opportunity or sign up for job alerts!

COP302 2025-52229 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.