Description
Join Our Surgical Oncology and ENT Head and Neck Surgery Team at UNC Health Care
*This position qualifies for our UNC Hospitals RN Incentive Program, which includes $10,000 for a 3 year commitment. In addition, this position is also eligible for up to $10,000 in relocation assistance (based on location) and our employee referral program. Learn more about our UNC Hospitals RN Incentive Program here: https://jobs.unchealthcare.org/pages/unc-medical-center-unc-faculty-physicians-outpatient-commitment-incentive-program
The Hybrid Telephone Triage Clinical Nurse II is responsible for providing high-quality, patient-centered care through telephone triage for the Surgical Oncology Clinic and ENT Head and Neck Surgery Clinic. This position will assess patient needs, provide education, coordinate care, and work with our multi-disciplinary team. The nurse will work collaboratively with providers, nurse navigators, and other staff to ensure continuity of care and an optimal patient experience.
Why Join Us?
· Professional Growth: Enjoy personalized orientation and opportunities for development in surgical and oncology care.
· Collaborative Team Environment and Dynamic Care Delivery: Be part of a multidisciplinary team including surgeons, APPs, nurse navigators, clinical staff, scheduling, and others to address complex patient needs holistically.
What You'll Do
· Conduct telephone triage for patients, utilizing clinical judgment to assess symptoms, provide guidance, and determine appropriate care pathways.
· Assess and respond to patient concerns related to post-operative care, symptom management, medication questions, and urgent issues.
· Document all patient interactions accurately in the electronic medical record (EMR) system.
· Provide patient education related to disease processes, treatment plans, medications, and post-procedure care.
· Coordinate care by communicating with the scheduling team for necessary follow-ups, referrals, and procedures.
· Triage incoming patient messages, MyChart inquiries, and urgent provider requests.
· Collaborate with the multidisciplinary team to improve patient care processes and optimize clinic workflows.
Orientation & Training
Staff receive a 6–8-week personalized orientation, tailored to their experience and goals. While previous surgical experience is preferred, we are committed to supporting your transition into this role with comprehensive training.
Qualifications:
· Experience: Minimum of 2 years of clinical nursing experience, preferably in ENT, oncology, or outpatient specialty clinics. Telephone triage experience is a plus.
· Skills & Competencies:
o Strong clinical assessment and critical thinking skills.
o Excellent communication and patient education abilities.
o Ability to work independently and manage multiple tasks effectively.
o Proficiency in using electronic medical records (EPIC preferred).
o Experience with ENT-specific procedures and post-operative care is desirable.
Work Schedule:
· Hybrid role with a mix of on-site and remote telephone triage responsibilities.
· Day shift, Monday–Friday, 8:30a-5pm with no weekend or holiday requirements.
Physical Requirements:
· Ability to sit for extended periods while performing telephone triage.
Why Join Us? This position offers a unique opportunity to provide direct patient care while also playing a crucial role in telephone-based triage and care coordination. You will work in a dynamic, multidisciplinary environment that values innovation, teamwork, and professional growth.
The Adult ENT Surgical Oncology Outpatient Clinic at UNC Cancer Hospital is looking to recruit an experienced and compassionate RN. We are seeking an individual committed to providing excellent patient care and to learning how to assist with minor outpatient procedures. The Adult Surgical Oncology Clinic has a strong team of RNs and Medical Assistants who are committed to providing compassionate care to patients and to
supporting each other as a high-functioning team. Patient education and the ability to adapt to a quick clinic pace are strong components of this position. Candidates will be scheduled to attend oncology classes as part of their orientation, focused on building and expanding oncology knowledge and skill set. This position has exciting opportunities for professional growth and development. Previous oncology experience is preferred, but orientation is personalized to fit the needs and educational goals of the RN.
TRIAGE
The Adult Surgical Oncology Outpatient Clinics at UNC Cancer Hospital offer multiple specialties, including minor outpatient procedures and OR in a hospital-based outpatient setting. We highly encourage compassionate nurses who are committed to providing excellent patient care, along with enhancing their nursing skills by assisting with minor procedures and OR, to apply for this specialized position. The Adult Surgical Oncology Clinics have strong teams of RNs, Medical Assistants, and Physicians who are committed to supporting each other at a high-functioning level. New employees have the exciting opportunity to attend specialized classes as part of their orientation, focused on building and expanding oncology knowledge and skill sets, which translate to excellent professional growth and development! Previous oncology, surgical, or OR experience is preferred; however, orientation is personalized to fit the needs and educational goals of the RN.
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting.
Responsibilities:
1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/family/caregivers. Assesses developmental level of patient and factors affecting ability to learn.
2. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care.
3. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning.
4. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all.
5. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs.
6. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems.
7. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability.
Other Information
Other information:
Education Requirements:
● Graduation from a school of professional nursing.
● If hired after January 6, 2014, must be enrolled within four years of employment, and obtain a Bachelor's degree with a major in Nursing or a Master's degree with a major in Nursing within seven years of employment date.
Licensure/Certification Requirements:
● Licensed to practice as a Registered Nurse in the state of North Carolina.
● Basic Life Support (BLS) for Healthcare Provider certification
Professional Experience Requirements:
● One (1) year of nursing experience.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Oncology Navigators
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $33.88 - $47.91 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
