Job Purpose

Under general supervision, perform administrative and advanced revenue services duties. Perform a full range of assignments consisting of related steps, processes or methods. Exercise initiative in completing recurring work while using judgment and procedures.

Key Accountabilities

Requires knowledge of the end to end order to cash processes and perform work including, but not limited to, the following:

Support of the implementation and growth of Advanced Metering Infrastructure (AMI) in Massachusetts.
Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email) to ensure a quick and satisfactory response to customer.
Basic account updates, (including MA SMART, RI REGROWTH and other distributed generation programs), field orders and outbound calls based on account parameters.
Research, reconcile and resolve customer, agency, internal clients/partners inquiries, including account research, billing and adjustments.
Investigate and process billing, service order, collections, payment and audit/control related systems exceptions for timely and accurate revenue recognition.
Process financial account transactions to ensure accurate account billing, balances, revenue and G/L accuracy.
Communicate with external customers, business partners, vendors and other employees.
Handle Emergency Outage Calls, as needed.

Qualifications

Excellent communication skills with external customers, vendors and other employees.
Sound knowledge of internal customer, financial and operational systems.
Advanced use of computer software (Email, MS Office Suite) and office technologies.
Solid math skills.
Ability to investigate, review and reconcile financial transactions.
Ability to create and update excel or system files/reports
High School Diploma or Equivalent and Must Pass Prescreening testing (CAT Test)

* Step increase up to 2 years in 12 month increments (Steps 1-3) with Expectations on Annual Review

More Information

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.