How to Apply
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.
Competitive salary available based on qualifications, experience, and education of the selected candidate.
Job Summary
Information and Technology Services (ITS) at the University of Michigan has an exciting opportunity for a Research Technology Operations Manager who will work collaboratively across ITS and the University to provide insights gained from analyzing data through research; specifically provide support for the Advanced Research Computing (ARC) leadership team. You can create process change by integrating new processes with existing ones and communicating these changes to impacted teams, recommend and facilitate quality improvement efforts, lead business groups and committees and act as project manager in some cases. You must be comfortable working with different partners and teams. You will have experience with discovering solutions and working with multiple constituents to improve outcomes.
The Research Technology Operations Manager will report to the Director of Advanced Research Computing - Technology Services.
Who We Are
Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS' mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Dental and Vision Insurance
- Parental and Maternity Leave
Responsibilities*
MANAGEMENT AND SERVICE OPERATIONS (50%)
- Develop research technology strategies and plans, in collaboration with ARC management, U-M research and academic staff. Collaborate with important partners and ITS leadership to develop key performance indicators. Communicate progress against metrics on a periodic basis.
- Through ongoing collaboration with ARC management and teams, monitors metrics for service resources to source supply needs and ensure recurring inventory needs are addressed.
- Participate as a key working member of the team, by contributing to solving issues, priority-setting and resource allocation.
- Manage multiple, related projects in a coordinated way, ensuring projects are completed within time and budget requirements using standard project management tools and techniques
- Facilitate ARC leadership decisions and develop compelling business cases to be reviewed at the highest levels of university leadership.
- Evaluate and document business processes ensuring proactive and appropriate distribution of information. Maintain all appropriate documentation using a standard, visual format.
- Work with customers and unit partners to resolve complex issues; provide alternative solutions.
- Maintain appropriate inventory in alignment with orders and vendor needs
- Interpret, implement and ensure compliance with university academic and administrative procedures within an operating unit. Recommend new internal procedures.
BUSINESS RELATIONSHIP MANAGEMENT & COMMUNICATIONS (30%)
- Clearly and concisely communicate planned changes and initiatives to the research community.
- Collaborate with other departments within the organization to identify research technology needs and opportunities. Review current services and need for expansion of services and work with ARC leads to determine viability.
- Manage the relationship and coordination with important support staff across ITS and academic units.
- Collaborate and provide transparency to service owners, managers, and other ITS leaders to ensure research projects are well understood and organizational impacts are addressed.
Supervision of Staff (20%)
- Supervise the Advance Research Computing Help Desk team.
- Lead and communicate with the team to solve problems, make decisions, manage change, and improve process improvements to align ARC with ITS standard practices
- Partner and manage customer relationships around service delivery. Represent ARC with relevant campus partners and academic units.
Required Qualifications*
- Bachelor's degree or higher in a related field or equivalent experience
- Minimum of 5 years of experience in technology
- Experience leading a high-performing, customer-oriented team dedicated to advancing the University's research mission
- Excellent project management, organizational, and planning skills
- Ability to contribute and collaborate effectively as a highly-functioning and productive team member.
- Excellent written and verbal communication skills
- Excellent problem-solving and critical thinking skills
- Ability to work independently and as part of a team
Desired Qualifications*
- Certified Associate in Project Management (CAPM) certification
- Experience in an higher education environment
- Familiarity with research computing environments (High-Performance Computing, Storage, data lifecycle, Globus, etc)
- Working knowledge of industry standards and regulatory requirements, or the ability to quickly understand them and translate for developers
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Application Deadline
Job openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
