About this role:

Wells Fargo is seeking a Platform Business Services Lead as part of Technology for the Chief Operating Office (TCOO). Learn more about the career areas and lines of business at wellsfargojobs.com.

This role will be responsible for coordinating various Business Services functions for TCOO Platform Management. This includes providing direct support of Leadership Team meetings and team events as well as coordinating initiatives across business services teams. The Chief of Staff will have accountability for achieving results through matrix management

In this role, you will:

• Serve as an extension for the Head of Platform Management, acting as a proxy when needed for key meetings to lead complex, innovative, high risk, and diverse initiatives to maintains a pulse on the organization, driving the operational excellence and reduce friction
• Lead the strategy and resolution of the most complex and significant challenges across multiple lines of business or the enterprise related to Transformation
• Define, plan, develop, and implement or consult on major priorities, processes, or ongoing programs to track progress on delivery
• Provide vision, leadership, and industry expertise to partners and influence across all tech groups as well as key stakeholders and partners, such as Human Resources, Finance, Corporate Communication
• Support the technology team by providing support and driving strategic initiatives to provide efficient, timely, and reliable service to, business partners, and team members and have the ability to prioritize and think critically on tight deadlines
• Serve as an experienced advisor to more experienced leadership across the technology organizations and business executives to influence execution of deliverables and direction

Required Qualifications:

• 10+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
• 7+ years of experience as a senior leader with demonstrated ability to collaborate and effectively partner/influence at the senior executive level
• 7+ years of experience with leadership and strategic planning in an enterprise technology environment

Desired Qualifications:

• Experience writing and editing internal communications and training-related materials in a corporate environment or financial institution
• Knowledge of production support and incident management
• Experience with budgeting and vendor management
• Knowledge of AI tools and opportunities within an enterprise technology environment
• Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
• Broad knowledge of the IT function and how IT enables the business through effective strategic planning, governance and management discipline
• Advanced user of MS Teams, establishing and managing channels, files
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills, including the ability to effectively tell a story at an executive level with visual elements using PowerPoint.

Job Expectations:

• Ability to organize and manage multiple priorities
• Strong analytical skills with high attention to detail and accuracy
• Must be able to comprehend, analyze and interpret documents with the ability to note critical takeaways
• Proven ability to understand the needs and interests of different target audiences
• Able to define expected results and outcomes and deliver on commitments
• Works independently while keeping management informed
• Demonstrated ability to effectively drive and lead organizational change
• Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Ability to turn preliminary or ambiguous information, ideas, or problems into well-defined plans and solutions
• Excellent verbal, written, and interpersonal communication skills
• Outstanding problem solving and decision-making skills
• Advanced organizational skills and project management; ability to juggle multiple priorities and effectively interface with very senior levels

This role is not eligible for VISA sponsorship.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.