Parts Fulfillment Manager

Would you like to be part of a team delivering world class service to our customers?

Join our team
Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safety and effectively create value for our customers and shareholders.

Partner with the best
Be a key player in facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment for Baker Hughes iconic brands including Masoneilan, Consolidated, Becker and Mooney.

As a Parts Fulfillment Manager, you will be responsible for:

Leading and Inspiring a Team that is responsible for the end-to-end inquiry to order processes for Baker Hughes America's AMC After Market Center (AMC) located in Deerpark, Texas.

Coordinating and improving the Parts quoting process to increase response time and quote to order conversions.
Foster strong customer relationships by serving as a key point of contact for escalated support, ensuring customers have a reliable leadership resource to address issues promptly and effectively.
Lead initiatives and implement processes that drive continuous improvement in the customer experience, ensuring a seamless and impactful interaction, which brings value, at every touchpoint.
Ensure timely delivery of parts by leading the team to proactively identify and remove roadblocks, while effectively planning and scheduling the release of parts orders to meet deadlines.
Facilitating order management - process order intake, input into internal systems. Connect to customer portals and systems. Support forecasting, billing, disputes and collection activities.
Working with operations to understand and communicate commits and status to customers while being key contact for customer inquiries, issue resolution process (escalations).
Presenting projects plans, technical roadmaps, risks, and recommendations to senior business leaders within technical space and occasionally to senior leaders in partner technical teams.

Fuel your passion
To be successful in this role you will:

Have a bachelor's degree from an accredited university or college.
Strong leadership and interpersonal skills.
Have experience in Customer Order and Fulfillment.
Expert in process mapping and improvement.
Have previous experience working with Change Management.

Desired Characteristics

Strong oral and written communication skills.
Strong Technical acumen preferably in the industrial control and/or relief valve space
Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs.
Established project management skills.

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Flexible working schedule 3/2 - 3 days in person, 2 days remote schedule

Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

About Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.