Job Summary:
Provide technical and patient care support either in a clinic or on the phone as a member of the Eye Care team. In clinic perform measurement and evaluation tests and perform specified procedures. On phone acts as a triage point for urgent, emergent and general Eye Care needs. May support fitting of contact lenses and provide patient instruction.
Essential Responsibilities:

Patient Assessment: Anticipates and recognizes changes in the patients eye health status and needs for eye care. Clinic only-History taking: Presenting complaint/history of presenting illness, past ocular history, family history, systemic illness, past and present, medications, allergies and drug reactions. Phone only-Using the Eye Care triage process, provides telephone consultation to patients. Determines priorities of patient care based on essential patient needs and available resources.

Clinical Exam (clinic only) Basic Testing Skills: methods of measuring/recording acuity, color vision testing, lensometry, A-scan biometry, Exophthalmometry Amsler Grid, Schirmer, Tests Evaluation of Pupils, Estimation of Anterior chamber depth, Visual field evaluation. Perform Patient Services Procedures: Ocular dressings and shields, Drug delivery, spectacle principles, assisting patient, minor surgery assist and instruction. Instrument Maintenance: Acuity projectors, ophthalmoscopes, retinoscopes, lensometers, perimeters, tangent screen, phoropters, slit lamps, ultrasound, keratometers, lenses, tonometers, muscle light, special instruments, surgical instruments.

Appointing: Clinic-May check-in or make follow up appointments. Phone-Provides appropriate schedule guidance through use of technical skill and judgement along with established protocols.

Patient Care: Encourages patient compliance with established therapeutic and medical treatment. Promotes patient self-care responsibility for meeting their own eye health needs. Adheres to Kaiser Foundation Health Plan of Washington documentation standards. Provides a safe environment for each patient and adheres to Kaiser Foundation Health Plan of Washington safety standards. Clinic~ Basic principles, fitting procedures, patient instruction, trouble-shooting problems, verification of lenses, cash handling, retail opinions for contact lenses.

Basic Qualifications: Experience

Education

High School Diploma OR General Education Development (GED) required.

License, Certification, Registration

Registered Medical Assistant (Washington) within 2 months of hire

Ophthalmic Assistant Certificate within 24 months of hire from The Joint Commission on Allied Health Personel in Opthomology

Additional Requirements:

Demonstrated Customer service experience and skills.
Computer experience in a MS Windows environment; keyboarding skills.
Strong written & verbal skills which will be utilized for patient history assessment, medical record documentation and patient/family education.

Preferred Qualifications:

Experience working with contact lens patients and products.
Experience working in an ophthalmology or optometry practice.
General medical knowledge of cardiopulmonary resuscitation, anatomy, physiology, systemic diseases, ocular diseases, ocular emergencies and metric conversion fundamentals of microbial control.
Graduate of an accredited medical assistant, ophthalmic assistant or allied health professional program.