Unscripted Durham

The responsibilities include assisting in overseeing any area in the Rooms Division. This can include the front office staff, guest services, housekeeping and laundry. Duties may also include training, staff development and scheduling.

The Operations Manager is responsible for all duties of the front desk, housekeeping and laundry operations which includes: staff training, inter-department communications, and staff scheduling. The Operations Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Responsibilities may include scheduling, forecasting and training, housekeeping, etc. and ensuring compliance with federal, state and local laws as well as all operating procedures. This person must have strong communication and analytical skills. Previous Hyatt experience and cost control experience is helpful.

Duties include:

· Responsible for short- and long-term planning and the management of the hotel’s Front Office operations

Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

· Maintain guest room inventory.

· Coach and counsel employees to reflect Hyatt Service Standards and Procedures

· Perform all tasks of a Front Office Staff (am, pm and night audit)

· Perform and learn to perform task of housekeeping staff as needed to facilitate service

· Ensure all operations are done per policies and procedures

· Maintain excellent communication with the food and beverage, sales and engineering departments

· Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

· Analyze, investigate, and resolve guest complaints

· Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

· Insures proper staffing levels for customer service goals

· Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

Qualifications

· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

· Progressive hotel Rooms Management experience

· Service oriented style with professional presentations skills

· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

· Clear concise written and verbal communication skills in English

· Must be proficient in Microsoft Word and Excel

· Must have excellent organizational, interpersonal and administrative skills

· Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic lead