Overview

The Office Manager / Administrative Assistant will work with the Bridgewater, New Jersey leadership team to support the site hospitability needs, customer requests, employee engagement, and day to day operational needs . This cross-functional support role will interface with all departments  of the business and will be looked upon to lead or facilitate key functional responsibilities.

Responsibilities

Visitor Experience

• Act as the primary on-site concierge, ensuring a seamless, professional, and engaging experience for all customer and guest visits.
• Coordinate end-to-end logistics for all customer-facing events, including scheduling, room setup, AV needs, signage, visitor access, and safety protocols.
• Manage pre-visit communications with both internal teams and external attendees, including agenda distribution, travel coordination, and visitor information.
• Provide and coordinate food and beverage service for customer visits, large internal meetings, and other onsite events, including ordering, setup, serving, and cleanup.
• Ensure refreshments and hospitality supplies are stocked and available for meetings and visiting guests.
• Oversee catering orders, onsite delivery logistics, and presentation to maintain a polished and welcoming environment.
• Serve as the point-of-contact during events, assisting with wayfinding and other day-of needs.
• Maintain the Customer Experience Center calendar and coordinate with internal stakeholders to avoid conflicts and ensure space readiness.
• Support internal tours and leadership visits as needed, including executive walk-throughs, and demo showcases.

Customer Service

• Coordinate and lead the completion of customer questionnaires (e.g., pre-visit questionnaires, quality forms), engaging internal subject matter experts (SMEs) across functions to ensure accurate and timely responses.
• Provide proof of insurance documentation to customers upon request, coordinating with internal stakeholders to ensure accuracy and compliance.

Employee Engagement

• Lead the Bridgewater site’s Activities Committee, planning and organizing team-building events, site celebrations, and employee engagement initiatives throughout the year keeping within budget.
• Submit activity updates, including photos, to the Corporate  website.
• Manage the site’s messaging centers (digital or physical), ensuring timely updates with relevant and accurate facility-wide communications, event notices, and general announcements.
• Be general functional support for HR directed  activities on the site.

Operational Support

• Maintain office/warehouse and café supplies by monitoring inventory levels, placing replenishment orders, and ensuring availability for day-to-day operations.
• Assist with inventory related activities including periodic counting.
• Maintain ISO Vendor certifications.
• Other duties as assigned.

Qualifications

• Proven experience as an administrative assistant, office manager, or similar leadership role (2+ years).
• High school diploma or equivalent
• Previous experience interacting with clients, visitors, and vendors in a friendly and helpful manner.
• Strong interpersonal skills with the ability to work with all levels of the organization.
• Maintains a professional demeanor in all interactions.
• Previous Experience organizing meetings, luncheons, or events.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Familiarity SAP Purchasing preferred.
• Exceptional organizational skills and attention to detail.
• Ability to prioritize tasks and handle multiple responsibilities simultaneously and under minimum supervision.