At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

At the MBTA, Quality Managers are responsible for developing and interpreting department policies, procedures, and standards to ensure compliance with all relevant MBTA, state, and federal regulations (FTA, FRA, DPU). These policies, procedures, guidelines, and regulations are essential to safety, reliability, and other mission-critical functions. 

The Quality Manager, part of the Office of Quality, Compliance, and Oversight Department, joins a team of quality engineers performing Quality Management activities across the Transit Facilities Maintenance department within Engineering and Maintenance at the MBTA. The Quality Manager establishes, measures, and tracks standards and processes within fleet and infrastructure functions spanning the entire product lifecycle, including planning, design, operations, maintenance, engineering, and capital delivery. The Quality Manager performs quality assurance (QA) audits to ensure operational functions' quality control (QC) activities are performing to the policies and standards of the MBTA's Quality Management System policy and external FTA Oversight. Additionally, the Quality Manager will be responsible for establishing and interpreting department policies and procedures, creating/revising standards and to ensure the Authority's organizational compliance with all relevant MBTA, state, and federal policies (FTA, FRA DPU) guidelines and regulations.

• Support the overall goals, priorities, and strategic initiatives for all QA/QC planning, design, operations, maintenance, engineering, or capital delivery activities related to transit stations and facilities.
• Supports assigned QA/QC activities for planning, design, operations, maintenance, engineering, or capital delivery activities involving multiple consultants and contractors related to transit stations and facilities.
• Develops and maintains QA/QC technical requirements and criteria related to planning, design, operations, maintenance, engineering, or capital delivery activities, including but not limited to design criteria, standard specifications, and drawings related to transit stations and facilities. Review and assess requests for compliance with established QA/QC standards.
• Collaborates closely with Construction, Operations, Maintenance and others to continuously verify and improve requirements based on current industry best practices related to transit stations and facilities.
• Establishes goals, priorities, and strategic initiatives for the delivery of QA/QC requirements related to transit stations and facilities.
• Leads the development of metrics and other analytical tools to measure the performance Quality Assurance program.
• Ensures QA/QC processes, policies and practices are interpreted and applied consistently and effectively and ensures accountability and compliance with all current MBTA policies and procedures, rules and regulations.
• Provides QA/QC related engineering support to Project Managers throughout the planning, design and delivery phase of capital projects which could include vehicle or infrastructure related projects. Support includes but is not limited to design reviews, construction submittal reviews, response to requests for information, preparation of field clarifications, field inspection etc.
• Provides QA/QC support for planning, design, operations, maintenance, engineering, or capital delivery departments on matters as directed and requested; serves as staff on a variety of committees; prepares and presents reports, presentations, and other necessary correspondence.
• Reports on the performance of Quality Assurance Standards to MBTA senior managers and other stakeholders.
• Assists in the Authority's response to extraordinary situations including emergencies, derailments, accidents, serious service delays, severe weather in order ensure safety and securement of riders, employees, and MBTA assets.
• Communicate effectively with customers, vendors, and employees.
• Works all shifts and locations as assigned or directed.
• Works as assigned by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory personnel for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service
• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Perform all other duties and projects that may be assigned.

Supervision 

• No direct reports.

 Additional responsibilities may include a focus on one or more departments or locations.   See applicable addendum for department or location-specific functions.

• Bachelor's degree from an accredited institution in Engineering, Engineering Technology, Railroad Engineering, or closely related field. 
• Five (5) years engineering experience preferably in light rail, heavy rail, commuter rail, or freight rail.
• One (1) year of supervisory, managerial, leadership, and/or project management experience.
• Knowledge of operations, services, and activities of an engineering and construction program.
• Professional knowledge of industry engineering principles and practices related to light rail and/or heavy rail; including but not limited to special Signal work, rail geometrical design, rail structure interaction, and rail maintenance & rehabilitation.
• Knowledge of recent developments, current literature, and sources of information related to QA/QC innovations and trends in engineering design and development.
• Principles and practices of technical writing.
• Ability to apply project management techniques and principles defining detailed project scope and control scope as a means of achieving overall project objectives.
• Utilizing personal computer software programs affecting assigned work and in compiling and preparing QA/QC standards and reports.
• Ability to interpret and administer policies and procedures sufficient to administer, discuss, resolve, and explain to staff and other MBTA departments.
• Outstanding communication skills and the ability to clearly communicate highly complex technical issues, analysis and recommendations to staff and leadership.
• Engineering consulting services and methods including reports, studies, cost estimates, plans, and specifications.
• Knowledge of Federal, State, and local laws, codes, and regulations.
• Knowledge of modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and computerized statistical databases.
• Effective organizational, analytical, quantitative, technical writing, multi-tasking, and time management skills.
• Proficient with the use of MS Office, PowerPoint and Graphic applications. 
• Demonstrated ability to communicate and present effectively to a diverse group of stakeholders and customers.
• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.
• Possession of a valid driver's license without infractions in accordance with MBTA policy. 
• Have the ability to work any and all shifts and/or locations assigned or directed. 
• Be available to work twenty-four (24) hours per day, seven (7) days per week, 365 days per year. 
• Have the ability to supervise and work effectively with a diverse workforce. 

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. 
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. 
• A master's degree in a related subject substitute for two (2) years of general experience. 
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Master's degree or above in from an accredited institution in a technical field related to engineering, engineering technology, railroad engineering, or a related field. 
• Ten (10) years of experience working in engineering or quality.
• Extensive experience in project management, technical design, inspection, rating schemes such as NBIS, and rehabilitation experience on transit infrastructure projects. 
• Experience managing and reviewing structural, geotechnical schema and related engineering services.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
3. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
4. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
5. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
6. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
7. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
8. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
9. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
10. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.