At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Maintenance Management Systems Specialist will work directly with the Director of Railroad Operations Mechanical in managing the Maintenance Management System (MMS) and oversight of Commuter Rail Contract Operator IT functions, ensuring strict contractual compliance for all aspects of Operating Agreements related to Commuter Rail Rolling Stock maintenance and reporting.

• Responsible for the oversight of the Contractor Operator's responsibility to develop and effectively utilize a robust MMS, requiring complete, timely, and accurate data entry.
• Ensure that the contractor adequately documents repairs for all safety-related and customer amenity deficiencies, mechanical defects, and OEM maintenance.
• Ensure preservation of historical maintenance data, materials data, and required incident reports, and prepare reports as required. 
• Evaluate the MMS to ensure all tasks, labor, and materials are accurately accounted for and that the most current version of the MMS is utilized.
• Initiate upgrades and integration of additional MMS modules as required by the MBTA.
• Support staff in developing and creating custom queries and reports to ensure service, maintenance, and material compliance. 
• Using the MMS, ensure the data input of all Regulatory, OEM, and MBTA required maintenance is properly documented in accordance with the Operating Agreement.
• Review and approve documentation related to repairs, PM scheduling, failures in service, service delays, FRA inspections and requirements, and FTA compliance, where applicable. 
• Review of the proposed MMS functionality, confirmation of compatibility with all MBTA MMS requirements, verification of MMS rollouts as required, ensuring system-wide utilization of the MMS at all maintenance facilities and outlying points, and conducting associated audits. 
• Interact directly with the Contract Operator's IT Department, review and approve Contract Operator's proposed use of the MMS system, suggest, schedule, attend and in some cases assist in providing Contract Operator and/or MBTA sponsored MMS training. 
• Manage all MBTA MMS requests for specific access to information. 
• Assist the MBTA and Contract Operator's IT Departments in the development and implementation of long-term goals and improvements to the MMS environment.
• Assist the Material storekeepers with planning and material pass thru program compliance.
• Complete projects to develop and implement Maintenance Management Systems for sole use by MBTA Mechanical Department employees to collect accurate data and record Contract Operator's performance in order to confirm compliance or assess penalties for non-compliance.
• Manage the requirements for all MBTA required documentation of specialized maintenance initiatives and equipment modification projects to be addressed through the use of the MMS, where applicable or supported by MMS reports.
• Assist in the development of the Fleet Management Plan for Railroad Operations.
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
• Drive a company or personal vehicle to inspect work or conduct investigations.
• Respond, either directly or through others, to emergencies twenty-four (24) hours, seven (7) days per week.
• Adhere to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.

• A Bachelor's degree from an accredited institution in Computer Science, Business, Economics or a related field.

• A minimum of five (5) years of experience in Maximus and MMS development.
• A valid driver's license in accordance with MBTA policy.
• Experience in MMS utilization, database management, and implementation of an accurate maintenance control system.
• Experience with using data analysis techniques to solve problems and interpret data sets. 
• Experience with the Tableau visual analytics platform.
• Ability to comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. Successful applicant must have English language skills required for the effective performance of the position.
• Effective organizational, confidentiality, time management, and analytical skills.
• Strong working knowledge of Word, PowerPoint, Excel, or Access applications.
• Ability to effectively communicate with outside contractors, regulatory agencies, community organizations, and others on technical and sensitive matters.
• Possess excellent customer service and conflict resolution skills.
• Ability to work any and all shifts and/or locations as assigned or directed.
• Be available to work twenty-four (24) hours per day, seven (7) days per week.
• The ability to work with a diverse workforce.

Preferred Experience and Skills

• SQL experience.
• A certificate in Computer Science or a related field.
• Experience creating Ad Hoc reports using the Trapeze Enterprise Asset Management Application.

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. 
• An associate degree from an accredited institution and an additional three (3) years of directly related experience substitute for the bachelor's degree requirement. 
• A master's degree in a related subject substitutes for two (2) years of general experience. 
• A nationally recognized certification, or statewide/professional certification in a related field, substitutes for one year of experience.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse  workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
12. Intern / Co-Op / Fellow Benefits: Employees taking part in an internship, co-op, or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on city from which the employee commutes to work, at no cost. However, no additional benefits are currently offered for interns, co-ops, or fellows.