How to Apply

A cover letter is encouraged for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

As an IT Training Specialist on our Learning Design and Delivery (LDD) team within Health Information Technology and Services (HITS), you will meaningfully contribute to the design, development, and delivery of learning programs to support a variety of applications (such as Epic electronic healthcare records, Microsoft 365 and ServiceNow), technologies, and processes. You will be part of an organization that directly impacts the success and satisfaction of our clinicians, researchers, and educators across Michigan Medicine.

You will collaborate with team members, technical teams, subject matter experts, and other partners to determine training needs. You will participate in the design, development and delivery of learning curriculum that is engaging, drives efficient systems use, and improves the integration of technology into the work of our end customers. Training is provided in multiple ways including classroom, virtual instructor led, and online learning strategies.

About You

You're an experienced trainer/facilitator who is passionate about helping others. You have experience creating training, understand adult learning and related learning theories and a desire to grow within the field. You have experience training applications/technology or demonstrate a strong technical aptitude. 

Responsibilities*

• Facilitate engaging standard and custom classroom training sessions virtually and onsite depending on the needs of the course and the audience.
• Collaborate on the analysis, design and development of dynamic and impactful learning through multiple delivery modes: Instructor led training, virtual instructor led training, online learning, and related materials. This could also include curation of vendor content.
• Evaluate outcomes of training and improve/update content based on changing requirements, system updates, and learner feedback.
• Have and maintain a strong, working knowledge of assigned applications, services and technologies, and team-based productivity tools.
• Keep up to date on adult learning principles, modern learning tools, and learning technology trends.
• Perform administrative tasks to support training programs, such as managing attendance in the Learning Management System, pre and post class messaging, and responding to customer support requests.
• Participate in implementation and transition to new applications, technologies, and upgrades, including training and 1:1 or small group support as needed.
• Train and credential other trainers in assigned applications, services and technologies.

Required Qualifications*

• A bachelor's degree or equivalent combination of education and experience.
• 2-5 years of professional experience in a learning related role.

Desired Qualifications*

• Bachelor's degree in a relevant field such as Training, Information Technology or Clinical.
• Advanced degree in a training and learning field.
• Significant relevant experience in delivery of training (preferably adult learners focused on IT or software training).
• Experience designing, developing and updating training content.
• A strong team player with the ability to engage with all levels of the organization.
• Adaptable to technology and technology changes.
• Experience in a healthcare related field.

Work Locations

This position is primarily remote with the potential for onsite meetings and trainings. We support work/life balance through various flexible work scheduling options. Apply to be part of a strong team that partners with our institution, community, and each other.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Benefits
Michigan Medicine offers a comprehensive benefit package, which includes:

1. Excellent medical, dental, and vision coverage
2. Generous PTO and extended sick
3. 2:1 retirement contribution
4. Tuition assistance

Diversity Statement

HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.