JOB SUMMARY

The Clinical Applications Specialist I acts as an entry-level professional in the help of a clinical application. This role demonstrates proficiency in clinical application help or clinical operations. Develops an expertise the application functionality, reporting capability, interfacing and integration associated with clinical applications assigned.

ESSENTIAL FUNCTIONS OF THE ROLE

• Application implementation, system integration, system configuration, system customization, upgrades/updates, user training, user access, high availability, and other duties as assigned.
• Maintains changes to referential data, across clinical applications assigned.
• Reviews monthly clinical updates and keeps application data current with industry standards.
• Helps the implementation of new functionality in the application, such as new interfaces, by contributing to clinical requirements definition, participating in testing and developing related workflows.
• Tests new and existing functionality prior to application upgrades and releases.
• Configures application for the setup of the new location and users.
• Works with other members of the clinical application help team for the resolution of user problem tickets and diagnosis of application errors.
• Assists with data clean-up and pre-loading efforts in the clinical application.
• Researches patient data across multiple applications to resolve discrepancy errors, both in clinical and demographic areas (front office and back office).

KEY SUCCESS FACTORS

• Clinical IT experience helping clinical application or working as a super user in a clinical setting.
• Knowledge of associated workflows and how the application(s) integrate with the clinical environment is preferred.
• Self-starter able to work autonomously with minimal supervision.
• Excellent oral and written communication skills.
• Effectively communicates with non- technical users to resolve problems and errors in the clinical application.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 1 Year of Experience