Great company. Great people. Great opportunities.
As a Reservations Supervisor at United Rentals, you will lead the Reservation Specialist Team by ensuring their duties are properly performed. You will do so by making sure commitments to customers are met, corporate policies and procedures are complied with and regularity requirements are followed. You will utilize your leadership skills to assist in developing and maintaining a goal oriented team.Sound challenging and fun? Consider getting on the management track at United Rentals, the largest equipment rental company in the world. We'll provide the tools, the technology and the support you need to do the job right. You'll be proud of your employees and the work we all do in providing the equipment that helps build our communities.
Additional duties include the following:
- Supervise the Reservation Specialist Team in their daily duties and support the Customer Care Management team
- Effective management of team to include KPIs
- Assist staff in resolving issues
- Assist with the measurement of job performance based on clearly understood common goals
- Collect and report monthly department statistics and assist in evaluating the teams' productivity
- Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
- Support Customers that meet the criteria established for the Customer Care Reservation Specialist Team. Provide a second tier of problem resolution for the customer.
- Other duties assigned as needed
- Bachelor's Degree preferred, or, industry experience of 5 years
- Minimum of 5 years industry experience or on the job and in house training
- Ability to effectively plan, organize, communicate, and delegate
- Good communication and math skills (abstract reasoning)
- Problem solving skills and ability to multi-task
- Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment
- Must be able to work any required hours
- Must be able to work under minimum supervision
- Occasional Traveling may be needed
Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
