Growth Strategy Manager II at Thryv in

About the Position

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

The Growth Strategy Manager II (GSM II) is responsible for fulfillment of services packages sold by designing and developing automation solutions that meet customers' business requirements. They also provide guidance on integration with existing systems and ensure scalability and maintainability.

Responsibilities

Work with customers and their teams to identify areas where automation can best be utilized to solve their problems. Analyze existing processes and identify opportunities for improvement.
Provide customers with recommendations based on their specific needs. This can include (and is not limited to) custom DFY services not included in membership services, as well as upleveling customers into the next membership package to accommodate their needs. Drive retention and capture opportunities to upsell services and packages.
Ensures that requests get assigned within SLA and completed within the service level agreements for that service.
Maintain a 4.8-star average rating amongst customers and their requests. Once a solution is developed and tested, this role may be responsible for deploying it in production environments and ensuring it is maintained and updated as needed.
Responsible for the customers’ overall satisfaction within the membership packages. CSAT Surveys are sent and reviewed on a regular cadence for customer feedback and sentiment.
Have a laser focus on fulfillment while also assist in selling services and packages. This will be coordinated with customer requests all in the spirit of driving value for customers.

Who We’re Looking For

2+ years of related experience, required. Keap product expertise, required. You’ll need to know all Keap editions (Pro, Max,and Max Classic) inside and out and be familiar with how to manipulate it to your will.
5+ years of related experience, preferred.
Comfortable analyzing different business models and guiding the customer to creating a successful automated customer lifecycle.
Skilled in establishing clear definitions of success that include defining measurables and KPIs for customers’ businesses.
Strong communication and interpersonal skills, with the ability to effectively convey technical concepts to non-technical stakeholders.
Commitment to deadlines. Work quickly and efficiently in order to meet deadlines for customers and ensure they are getting extreme value for their money.
Highly developed organizational skills with ability to prioritize tasks to meet deadlines with a quick turnaround.
Ability to take initiative, use discretion and judgment within established procedures, guidelines, and rules.Excellent problem-solving skills with a strong attention to detail.Ability to travel less than 5% of the time.
Must be 18 years of age or older.
Must successfully complete pre-employment screening process, as required.
Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance, so we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.
Work from anywhere – Thryv is a Remote First company!
Competitive medical, dental, and vision plans, plus a wellness program with added incentives
401(k) savings plan with company match and employee stock purchase plan
Continuing education benefits with tuition assistance programs
One week of paid time off at the end of the year, in addition to our standard paid time off policy.

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country, and internationally. We operate as a work from anywhere company and believe this allows us to be more productive.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.

Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask.

Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.

Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.

DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).

Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.

Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization.

We strive to ensure our work environment reflects diversity, fairness, and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.