ALG Vacations and Trisept Milwaukee Office

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as Group Sales Consultant within ALG Vacations. As a member of this team, you will be responsible for selling group vacations and executing our sales plan in a fast-paced environment to ensure we are meeting our customers’ needs and maximizing our revenue potential. The Group Sales Consultant plays an important role in quoting groups and securing the sales, as well as guiding travel agents through the group process and building the relationship. As the frontline of Group Sales, you will be dedicated to providing best-in-class sales and customer service on all travel agent group opportunities. Best of all, No cold-calling, only inbound group requests and emails from potential customers and outbound calls and emails to existing customers! Additionally, there are great career growth opportunities to move into our Group Account team or into more specialized positions within our Group Operations and Service teams.

Essential Functions:

· Serve as the primary point-of-contact for customers to prepare group quotes, generate contracts, assist with in-destination requirements, or perform other similar duties.

· Manage new and active leads through CRM.

· Work with customers to develop appropriate itineraries to satisfy their group needs.

· Present quote information to customers in a professional manner and secure the sale.

· Respond to group vacation inquiries on a timely basis.

· Consistent follow-up communication with customers every 24-48 hours.

· Confirm rates and inventory with suppliers prior to group finalization.

· Meet sales goals and expectations as established by leadership.

· Build customer loyalty and maintain strong relationships with customers, agencies, and suppliers.

· Answer incoming calls and emails via the group communication channels as needed.

· Attend training sessions to build or maintain product knowledge, including processes and terms and conditions.

· Provide assistance and backup to team members within the Groups Department.

· Take pride and strive for excellence in responding the same day to all communications and phone calls.

· Identify opportunities to streamline our process and group products.

· Set a great example by being a top performer and consistently receiving positive marketplace feedback by providing high-level customer service.

· Align closely with teammates to problem solve and support each other’s workload.

· Be Well, Work Well, Live Well every day by bringing great energy, passion and a positive attitude and allowing wellness to touch all parts of your life – at work, at home, at play.

Qualifications:

· Associates Degree or equivalent, or two (2) plus years of relevant experience in travel, group sales, event and/or wedding planning; or an equivalent combination of education and experience.

· Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally.

· Good time management, multi-tasking, and organizational skills.

· Strong proficiency in Microsoft Excel as well as Outlook, Teams, PowerPoint, and Word.

· Strong understanding of the groups workflow process.

· Ability to work collaboratively with colleagues and staff to contribute to results driven and team-oriented environment.

· Ability to work independently in a home-office environment free of distractions.

· Ability to work under pressure and meet deadlines.

· Ability to meet and/or exceed established sales targets.

· Experience working in Salesforce or a similar CRM.

· Strong ability to efficiently navigate through various computer screens and programs.

· Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

· Sales – Knowledge of principles and methods for selling products and services including sales techniques and sales control systems.

· Negotiation – Bringing others together and trying to reconcile differences for a positive outcome.

· Persuasion – Persuading others to change their minds or behavior.

· Learning from Past Experience – Understanding the implications of new information for both current and future problem-solving and decision-making.

· Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

· Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Judgment and Decision-Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.

· Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions.

· Number Comprehension – The ability to add, subtract, multiply or divide quickly and correctly.

· Oral Communication – The ability to listen, understand, and communicate information and ideas in speaking so others will understand.

· Problem Recognition – The ability to tell when something is wrong or is likely to go wrong and generate possible solutions.

· Written Communication – The ability to read, understand and communicate ideas in writing.

To perform this job successfully, a team member must be able to perform each essential duty satisfactorily. The requirements listed above are Consultant of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable Team Members with disabilities to perform the essential functions.

About ALG Vacations

It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care.

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.

Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being

Our Commitment to Diversity, Equity, & Inclusion

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

We’re proud to offer exceptional corporate benefits which include:

• Travel Perks and Benefits for both ALG Vacations and Hyatt

• Medical, Dental and Vision Insurance

• Basic Life Insurance

• Short- & Long-Term Disability

• Paid Parental Leave

• Corporate Wellness Program

• Travel Discounts & Deals

• Paid Time Off & Holidays

• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

The pay range for this position is an hourly rate of $18.08 to $21. This position is also eligible to earn overtime, shift differentials and premium pay under certain circumstances, or incentive awards.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

Qualifications