Want to love your job? We're hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!
We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
*A choice of medical plans that are best in class
*Dental and Vision Insurance
*Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
*Adoption Assistance
*Short-Term and Long-Term Disability
*Life, Accident and Critical Illness Insurance
*Identity Theft Protection
*Employee Assistance Program
*Business Travel Insurance
*401(k) Retirement Plan
*Flexible Spending Accounts
*Tuition Reimbursements up to $5,250 per year
*Quarterly Restricted Stock Units Program
*Annual holiday bonus
We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie's Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, "We are a people company that just happens to serve steaks." Check us out, you won't be disappointed!
POSITION SUMMARY & ESSENTIAL FUNCTIONS
This position determines liability for guest's personal property damage and non-injury claims, reports on findings and brings resolution to product and general liability claims. Licensed Claim Representatives will review all liability determinations. Responsibilities include but are not limited to:
Processing product liability, personal property and non-injury general liability claims.
Interviewing employees and guests with knowledge of a reported event and making a liability determination based on the investigation.
Review surveillance footage to assist in determining liability.
If a claim is denied, explain rationale to guest and prepare denial letters.
If guest's injury needed medical treatment, give appropriate instruction and
information on how claim will be further processed.
Clear and concise documentation of incident related activity including investigation, photos, video, and recorded statements.
Process payments of third-party vendors invoices.
Processes incoming and outgoing mail.
Provides administrative support to Claim Representatives by requesting medical records, preparing contact letters and other outgoing correspondence.
Collaborate with guest relations on claim submissions.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
POSITION QUALIFICATIONS
Education: High School Graduate or above
Experience: Minimum 1 year of administrative experience required. Working knowledge of food preparation and full-service restaurants a plus.
Computer Skills: Microsoft Office products, database programs, and email programs required
Other Skills: Interpersonal phone skills
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.
