LifeSource is hiring a Front Desk Administrator to ensure a welcoming and informative environment for anyone visiting or working in the LifeSource Headquarters in Minneapolis. This person will serve as the first and last point of contact and will provide a calm, and friendly face and voice of the organization.
This role requires a physical presence at the front desk, as well as answering phones, providing excellent professional customer service and appropriate direction to in-person and virtual visitors, vendors, partners, and customers. This also includes maintaining the lobby area, processing mail and shipments, monitoring security systems, and supporting daily activity in the building, partnering with administrative team and maintaining accurate front desk documentation to ensure compliance with security guideline procedures.
As a Front Desk Administrator, you’ll advance our life-saving work by performing the following job duties:
- Greet and assist visitors, vendors, partners, guests, and team members with a warm and welcoming demeanor, ensuring a positive first impression of our organization during open business hours.
- Handle calls and emails in a timely, courteous, and professional manner, directing inquiries to the appropriate team member; respond appropriately to requests for general information using electronic, hard-copy and people resources.
- Maintain the front desk and LifeSource Lobby as a clean, professional, and welcoming space.
- Process and distribute mail, deliveries, and shipping requests in a timely, efficient, compliant, and cost-effective manner using electronic postal and shipping system (e.g., open and date stamp, assign appropriate coding to invoices, etc.)
- Collaborate with other team members to support groups, meetings, events and activities in the building; may include greeting, room setup and cleanup, preparing meeting materials, catering/hospitality services, and catering support.
- Monitor security cameras and ensure proper admittance of visitors and deliveries into secure areas of the facility, including the clinical suite for acceptance and release of donors.
- Provides general administrative support as requested, including but not limited to: word processing, compiling materials packets, data entry, filing, processing invoices, managing office supplies, meeting coordination/scheduling, registration, etc.
- Provide calendar management and scheduling for assigned staff members and/or leaders.
- Compose and manage correspondence, including emails, letters, and reports.
WORKING CONDITIONS/SCHEDULE
- Work a minimum of 40 hours per week (with schedule adjustments to accommodate organizational needs, as needed). Front desk is staffed from 8:00am to 4:00pm. On-site.
- Please note: This position has the potential to witness, on camera or in-person, the transporting of a deceased tissue donor into or out of the onsite clinic.
- Ability to lift up to 20 pounds occasionally.
- Must be able to follow and successfully complete category immunization, health screening and background check requirements.
MINIMUM QUALIFICATIONS
- Combination of education and experience equivalent to 2 years of administrative, clerical, reception or front desk responsibilities.
- Demonstrated history of high work quality, integrity and professionalism.
- Ability to work in an organized, efficient way and with attention to detail.
- Ability to provide excellent customer service and establish professional rapport with diverse personalities and groups in-person, virtually, by phone and through email.
- Competency in technology-based tools such as personal computers, related software and mobile devices.
- Ability to protect confidential or private information in accordance with organizational policy and the law.
- Ability to demonstrate empathy and compassion for someone who may have lost a loved one.
- Excellent written and verbal communication skills.
- Ability to prioritize and problem-solve, using critical thinking skills.
- Capability of performing as a self-directed, motivated individual and as a collaborative team member.
PREFERRED QUALIFICATIONS
- A combination of education and experience equivalent to 4 years of administrative, clerical, reception or front desk responsibilities.
- Strong working knowledge of Microsoft Office applications, especially Word, Excel, Outlook and Teams.
- Knowledge of appropriate formatting and styles for correspondence, reports and related items.
- Previous experience with multi-line telephone systems, shipping and receiving systems, supporting meetings/events (both in-person and virtually).
Projected offer rate range: $21-24/hour, based on relevant experience.
Why Join LifeSource:
At LifeSource, we’re relentlessly pursuing a day where those in need of a life-saving or life-enhancing organ, eye or tissue transplant receive that gift. By joining the LifeSource team, you will have the chance to positively impact your neighbors in Minnesota, North Dakota, South Dakota and Wisconsin maybe someone in your very own community.
Since 1989, the LifeSource team has worked with our regions’ diverse communities to break down barriers to donation. Bringing a rich diversity of perspectives and experience to our organization at all levels strengthens our ability to serve our community and fulfill our mission. Our values embody how we engage in our work - respect, advocacy, accountability, life and innovation. More information on our continued work toward diversity, equity, and inclusion can be found on our website.
We set our team up for success by providing comprehensive on-boarding, as well as on-going personal and career development. Team members are offered traditional benefits such as health, vision, dental, and life insurance, generous PTO, and 401k matching. We also support our team through non-traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions.
LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
