Key Responsibilities

• Govern and oversee the Salesforce platform across multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Revenue Cloud, Salesforce B2B Commerce, and Salesforce Field Service).
• Design and implement scalable and robust Salesforce solutions.
• Providing strategic technical insight with respect to Salesforce.
• Comprehend and uphold release management best practices - related to internal release management and product functionality upgrades coming from the vendor.
• Understanding of key salesforce.com architectural concepts (API, governor limit, force.com platform, Test coverage, Apex, Visual Force, Workflow, Process Builder, Triggers etc.) and how they influence design.
• Have a good understanding of MDM- Customer, Accounts, Contacts, Product, vendors etc.
• Manage and optimize integrations with enterprise systems such as SAP, MDM, e-commerce.
• Experience in integrating Salesforce platform with multiple ERPs.
• Stay updated with the latest Salesforce features, releases, and industry trends.
• Conduct regular system audits and prepare for Salesforce upgrades.
• Troubleshoot and resolve any issues related to the Salesforce platform.
• Advise on business requirement documents, user stories, functional specifications, and system design specifications.
• Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis to define technical design.
• Translate business requirements into the technical design that ensures fewer revisions needed along the way because the needs analysis was conducted thoroughly.
• Serving as a technical adviser for out of the box Salesforce.com features and functions.
• Managing the relationship with key business stakeholders to help define and meet business priorities.
• Coordinate and communicate process and system changes impact with crossfunctional teams.
• Should be responsible in improving the overall processes and adoption using the Force.com platform through trainings and awareness sessions.
• Work closely with Salesforce team to understand the latest trends.

Desired Requirements:

• Bachelor's degree in computer science, Engineering, MIS, or related discipline (Masters preferred).
• Extensive experience as a Salesforce Architect with expertise in multiple Salesforce clouds.
• 20+ years of hands-on experience on Salesforce.com Sales Cloud and Service Cloud
• 10+ years of hands-on experience on Salesforce.com including Revenue Cloud, Field Service and B2B commerce and Data Cloud implementation, from business requirements assessment to solutions as well as coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams.
• Certified Salesforce Application Architect, Certified Salesforce Admin and Certified CPQ Specialist; Certified Salesforce Technical Architect desired, Certified Salesforce Field Service.
• Strong knowledge and experience in understanding of GTM (Go-to-Market) plan and strategy and execute related process and system changes with a plan.
• Excellent track record of delivering successful systems implementations with high stakeholder satisfaction.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud and SFS capabilities and B2B commerce, best practices and limitations and the ability to clearly communicate those to key stakeholders.
• Excellent knowledge and experience working on integrations between systems and data flows.
• Strong understanding and experience on Master Data management tools and framework.
• Hands on experience on data migration across platforms.
• Experience on Agile methodologies.
• Ability to accept and manage changing priorities and address issues quickly and professionally.
• Ability to analyze the business processes and business systems for inefficiencies and lead internal customers to success.
• Ability to lead and facilitate recommendations for solutions or improvements and reviewing solutions that can be accomplished through new technology or alternative uses of existing technology.
• Demonstrated ability to drive the end-to-end lifecycle of developing integration solutions, from conception to launch and post-launch support.
• Experience in back-end development of Salesforce including but not limited to design of data models, a strong knowledge of SOQL and SOSL, and usage of web technologies.
• Effectively act as the liaison between our users, vendors and the application development team.