JOB SUMMARY

The Leader of Employee Experience is responsible for designing and executing the roadmap for Human Resources (HR) programs and initiatives to improve the employee experience for Baylor Scott & White Health's 50,000 employees.

To guide your work, you will implement a continuous listening strategy following industry best practices for understanding employee pain points and high-leverage "moments that matter" in the Baylor Scott & White Health talent journey.

ESSENTIAL FUNCTIONS OF THE ROLE

Develop strategies to enhance employee engagement and satisfaction. Design, implement, and manage employee experience initiatives, partnering with Comms and Change Management to ensure effective execution and rollouts. Monitor and evaluate program effectiveness, making data-driven adjustments as necessary.

Design and implement continuous listening mechanisms and leverage existing employee listening data to gather feedback, identify areas for improvement, and monitor, report on, and analyze employee experience trends.

Work with leadership stakeholders to establish appropriate KPIs for employee experience program. Manage day-to-day activities to achieve deliverables and targets.

Collaborate with HR, leadership, and other departments to ensure seamless execution of employee experience initiatives. Serve as an employee experience subject matter expert and point of contact for stakeholders across the organization.

Stay current on both customer and employee experience and engagement industry trends and best practices. Provide leadership through an "employees as customers" lens, bringing experience and best practices from the customer experience realm to inform our approach to employee experience.

Lead cross-functional teams to implement innovative approaches and initiatives to improve employee experience. Manage life-cycles of projects, resolving problems, providing feedback to team members, and securing training and tools as needed.

Foster a culture of continuous improvement by regularly soliciting and acting on feedback from employees and stakeholders.

KEY SUCCESS FACTORS

Proven track record of developing and implementing successful customer and/or employee experience programs. Experience with external customer experience strongly preferred.

Excellent interpersonal and communication skills, with proven ability to build relationships and earn trust at all levels of the organization.

Strong project management skills, with the ability to manage multiple initiatives simultaneously.

Proficiency in people analytics, including data analysis and the ability to select and use the right data to drive situational decision-making.

Knowledge of current trends and best practices in customer / employee experience and engagement.

Experience with active and passive employee listening tools. Competent with data analysis and modeling.

Strong communications skills, both verbal and written, as well as strong presentation skills.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health.

BENEFITS

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level