JOB SUMMARY

Director Specialty Care Navigation is responsible for planning, overseeing, and leading the day-to-day operations of one or more clinics or ambulatory care facilities for Baylor Scott and White Health (BSWH), which includes all clinic operating units, professional services, support functions, and services. Responsible for ensuring that BSWH clinics deliver high quality patient care and efficient services delivered in a cost-effective manner. Oversees and leads the development and implementation of clinic plans, policies, programs, and initiatives required to achieve financial, service, quality, regulatory, and community objectives. Leads operational activities to assess, measure, and evaluate current and proposed clinic programs, processes, and practices and implements improvements as necessary. Ensures the clinic operations are compliant with all applicable federal, state, local government laws and regulations, accrediting agency standards, and BSWH system-wide policies and controls. May represent the clinics or assigned operating area to external authorities or constituencies. Works closely with region President, clinical leadership, and the BSWH executive team to improve and grow operations of the clinics in accordance with overall BSWH strategies and objectives.

An entity Director translates and implements strategic plans and objectives for area of responsibility. Makes final decisions on operational matters and ensures achievement of objectives. Recommends policies and organizational changes for area. Plans and executes projects and initiatives that meet annual objectives. Plans and directs the operations of a department or area, with responsibility for staffing, processes, budgets, and costs of the unit. Leads and advises subordinate(s) to meet schedules, resolve technical problems, and monitor performance. Has a larger, more complex organization or functional area than a manager. Often has one or more managers or supervisors reporting to the role.

This is an in-person position located in Plano, TX. This is a Baylor Scott & White Health digital health system product.

ESSENTIAL FUNCTIONS OF THE ROLE

1. Directs clinic operations for assigned area of responsibility for BSWH.
2. Recommends and implements strategic and operational plans and priorities for the clinic practices aligned to BSWH overall business objectives.
3. Leads all aspects of clinic operations, assigning work, organizing resources, resolving customer escalations, and assessing service delivery to provide quality patient care and high customer satisfaction.
4. Develops, reviews, and implements clinic policies, procedures, and programs for assigned area of responsibility.
5. Identifies and implements operational improvements and best practices such as workflow changes, technology and automation, metrics, reporting, and other tools to improve clinical outcomes and ensure a high level of customer satisfaction.
6. Leads external vendor management relationships and negotiates vendor contracts in accordance with system policy.
7. Collaborates with senior leadership and appropriate stakeholders to propose and develop new clinic site plans and programs including design, construction, and clinic set-up.
8. Serves as a liaison between clinic and local hospital administration in achieving strategic alignment.
9. Drives practice growth including recruitment, training and onboarding of physicians and advanced practitioners.
10. Ensures all practices are compliant with applicable legal and regulatory requirements impacting clinic operations.

This role typically manages the scope outlined below:
Scope Level Range # Clinics Range # of Providers Range # of Staff
S2 11 - 20 21 - 75 76 - 170

KEY SUCCESS FACTORS

1. Bachelor's degree in business, health care administration, or related field preferred. Master's degree preferred.
2. 3+ years of experience in management of clinic operations, hospital operations, or related area.
3. Experience in a leadership role preferred.
4. Experience working with physicians and other medical providers is preferred.
5. Must have excellent interpersonal skills and the ability to handle difficult people and difficult situations.
6. Knowledge and experience with the principles and practical applications of healthcare operations management.
7. Excellent written and verbal skills are required.

BENEFITS

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level