Thompson San Antonio
Thompson San Antonio – Riverwalk is seeking a Director of Operations to join our team. Rise above the Riverwalk for elevated experiences at Thompson San Antonio – Riverwalk. Unmatched San Antonio skyline vistas, magnetic gathering places, refined guest rooms and celebrated cuisine await at this luxury hotel. Savor acclaimed dining at Landrace, immersive nightlife from our rooftop lounge, The Moon’s Daughter or kick back with a Texas-whiskey cocktail in your private cabana on the serene Cenote Pool Deck. Designed by Mariana Valero of Amass & G, our inspiring interiors create a chic residential atmosphere where you can retreat to one of 162 guest rooms, including 33 luxury suites. Perfectly positioned in the cultured North River Walk neighborhood, our boutique hotel is steps from the San Antonio Museum of Art, historic Alamo and the Tobin Center for the Performing Arts. As a Thompson San Antonio – Riverwalk colleague, you will enjoy the following benefits:
- Free room nights, Colleague Rates and Friends & Family Room Rates
- Medical, Dental and Vision Insurance
- 401K with company match
- Tuition Reimbursement
- Wellness Reimbursement
- Free access to Headspace
- Employee Stock Purchase Plan
- Discounts at various retailers with PerkSpot
As a member of the Leadership Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. The Director of Operations will oversee the entire Food & Beverage and Rooms Division Departments at the hotel. This individual will also be responsible for leading innovative food and beverage activations and programming in our best-in-class venues, driving guest engagement and enhancing the overall experience. Duties will include training and coaching of direct reports, executing necessary decisions to drive Hyatt’s purpose, and achieving Hyatt’s goal of becoming the most preferred hospitality brand in our local market. This individual expected to build colleague engagement, personalize the guest experience, and maximize hotel revenue.
The Director of Operations will report directly to the General Manager on all day-to-day operational matters. He or she will be responsible for managing the efficient and smooth running of specific areas within the Rooms division as well as the Food and Beverage division while ensuring all Hyatt Hotels Corporation initiatives, materials and policies are introduced, implemented and maintained. In addition, the Director of Operations will be responsible for achieving the key objectives as directed by the Corporate and Functional Strategies and in accordance with Hyatt Hotels Corporation Brand Standards while meeting all stakeholders' expectations. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process.
Thompson team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- Minimum of 10 years’ experience in an operations leadership role.
- Minimum of 3 years’ experience in Food and Beverage leadership role.
- Excellent leadership, management, and mentorship skills.
- Ability to think strategically and translate vision into actionable plans.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills, including presentation skills.
- Strong understanding of financial principles and budgeting.
- Proficiency in project management principles and tools.
- Strong negotiation and influencing skills.
- Ability to analyze data and make data-driven decisions.
