Job Description:

The Role

As a Director, Communications Management within the Workplace Investing Communications & Education (WI C&E) organization, you will lead a team of Sr. Communications Project Managers (CPMs) who help Fidelity's clients deliver critical information to their employees, retirees and other participants by developing and delivering best-in-class communication materials through a variety of channels.

The ideal candidate will effectively coach their team on project management skills, quality execution and consultation with clients to highlight our value proposition and increase client satisfaction. This role must build strong relationships with internal business partners and influence others to provide support and assist with issues. This role requires client interaction periodically to support CCs, help resolve issues and compliance monitoring. The ideal candidate will bring innovative ideas to the group, be willing to try new things and lead broad-based initiatives.

• Leading, coaching and developing a high performing team; provides continuous feedback.
• Foster an inclusive environment that values and rewards contributions, drive, initiative, and achievement of results.
• Work closely with other C&E leaders in service of clients, participants, associates, partners, and the firm.
• Reviewing key performance indicator metrics and trends to ensure that satisfaction, risk and quality is optimally managed; drives action plans and holds teams accountable for results.
• Supervising registered representatives.

The Expertise and Skills You Bring

• Bachelor's Degree - Required or equivalent with 10-12 years of experience
• Management experience is preferred
• Experience in employee benefits communication and/or financial services preferred
• Series 7, 63 and 24 licenses required
• Strong leadership, facilitation, influencing, decision-making and team building skills
• Collaboration and partnership focus
• Client servicing skills and experience
• Change management experience
• Ability to manage a team across multiple geographical locations
• Highly organized and able to prioritize and multi-task in a fast paced, matrix management environment
• Excellent communication and interpersonal skills
• Confident, polished professionalism and an executive presence in front of clients and key business stakeholders
• Ability to create / share strategic thinking and consult with senior leaders

The Team

The Director, Communications Management position exists within Fidelity's WI C&E business unit. C&E provides consulting, content development, and delivery services for business partners, prospects, plan sponsors, and their participants across all market segments.

This role leads a team of Sr. Communications Project Managers. The Sr. CPM is responsible for developing custom educational materials/campaigns and managing the production workflow of WI communication materials for Strategic clients. The Sr. CPM will develop insight and understanding of the client's communication strategy as well as provide communications and production consultative support and recommendations to the Communications Consultant, Client Service Team and/or client. The Director drives client and participant satisfaction for Fidelity's communication and education platforms, and proactively identifies and participates in strategic initiatives that will positively impact Fidelity and our clients.

Certifications:

Category:

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.