Our client, a digital-focused financial services company is looking for a Digital Financial Services Product Director. Using a customer-first approach, the company develops features and experiences that empower customers, with the product team at the center of it all. As a product leader, the individual in this role will be responsible for improving the financial well-being of customers while ensuring the health of the business. This will be achieved through a combination of instinct, analytics, empathy, influence, and personal drive to lead the team in building creative solutions to tough problems.
Must Haves:
1. Must have B2C experience and mobile experience, with a proven track record of owning mobile platforms.
2. Must have been a people leader with experience in financial and/or credit services, preferably with large enterprise institutions.
3. Location: This role is hybrid. The candidate should be located within a commutable distance to one of the offices in NYC, Baltimore MD, Charlotte NC, Wilmington DE, or Irving, TX.
Digital Financial Services Product Director Responsibilities:
- Own the Personal Loan segment, focusing on reducing calls and enhancing digital engagement across mobile web, desktop web, and mobile app platforms. - Partner with internal teams that have components in the app, such as Payments, to coordinate efforts and ensure seamless integration.
- Collaborate with the Marketing team to define and execute a digital cross-sell acquisition strategy.
- Create a strategic product vision for an integrated, omni-channel solution that drives improved product and customer experience.
- Work closely with cross-functional leaders in Engineering, Design, Operations, and Marketing to ensure alignment, prioritization, and execution across launches.
- Utilize data to inform all aspects of the product and development process, balancing this with product intuition and deep customer knowledge.
- Communicate status updates, strategic risks, key dependencies, progress against objectives, and wins to team members and senior leadership.
- Develop and evolve a high-performing team of product managers, constantly striving to redefine how product management adds value for customers and the company.
- Evangelize the value of the product, socializing and influencing stakeholders to get on board with strategic initiatives.
Digital Financial Services Product Director Requirements:
- Minimum 10 years of experience working on successful digital consumer products, with at least 4 years in a leadership role.
- Experience working within financial services organizations.
- Proven track record of delivering amazing customer experiences and results at scale.
- Self-starter who identifies opportunities and brings solutions to the table, amplifying the entire cross-functional team.
- Experience creating a product vision and strategy and aligning it across cross-functional teams and the broader organization.
- Strong written and verbal communication skills to socialize information, motivate team members, and sell ideas to achieve team objectives.
- Customer obsession and a drive to deliver constant value while balancing the needs of the business.
- Demonstrated ability to solve complex, analytical problems and carry the solution through to the end.
- Extensive hands-on experience working across the digital product development process: road mapping, problem definition, exploration, requirements documentation, front and back-end development, testing, and code deployment.
- Strong sense of ownership and accountability for the domain and an understanding of how it fits into the larger, overall product.
- Positive outlook and flexible mindset that works well in a dynamic, growth-oriented environment.
- Passion for developing product managers and the craft of product management to create and elevate a high-performing team.
- Bachelor's degree or equivalent experience.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Benefits
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
zach.ryan@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : ZR2-1843070L719 -- in the email subject line for your application to be considered.***
Zach Ryan - Lead Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 02/28/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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