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Full Job Description
Are you a highly motivated individual with a passion for helping others? Do you thrive in a team-oriented environment where your contributions make a real difference? If so, the City of Chesapeake Public Utilities Department invites you to apply for the position of Customer Service Clerk II!
As a Customer Service Clerk II, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:
The ideal candidate is not just skilled but truly dedicated to making a positive impact. You should possess:
As a Customer Service Clerk II:
If you're ready to take on a rewarding role where you can help others and work alongside a passionate team, we want to hear from you!
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
As a Customer Service Clerk II, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:
- Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
- Processing utility account information and payments with accuracy.
- Collaborating with team members to enhance customer satisfaction.
- Providing support for community outreach programs and initiatives.
- Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.
- Assisting delinquent customers with accounts and setting up payment plans
- Processing and tracking daily collection field actions
- Reviewing bankruptcies, return checks and stop payments
The ideal candidate is not just skilled but truly dedicated to making a positive impact. You should possess:
- Strong communication and interpersonal skills.
- A proactive approach to problem-solving and customer assistance.
- The ability to work collaboratively in a dynamic team environment.
- Previous experience in customer service (preferred but not required).
- Previous experience in collections.
- Strong ability to negotiate payment arrangements with customers within departmental established guidelines.
- Personal traits that embrace the City's C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.
As a Customer Service Clerk II:
- Be part of a team that values your contributions and encourages professional growth.
- Enjoy a supportive work environment that prioritizes teamwork and dedication to the community.
- Benefit from comprehensive health plans, retirement options, and opportunities for advancement.
If you're ready to take on a rewarding role where you can help others and work alongside a passionate team, we want to hear from you!
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
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