Mountain Park Health Center
CSR-Pediatrics-Baseline (8am-5pm)
Phoenix, AZ
Jul 27, 2025
Full-time
Full Job Description

This position is responsible for providing patient service in a clinical environment and maintaining patient demographic information. The Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions.

Essential Functions

  • Updates patient demographics and verifies insurance information per visit.
  • Collects payments and provides receipts.
  • Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
  • Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
  • Schedules appointments and provides patients with future appointment details.
  • Obtains medical records for same day appointments.
  • Provides efficient and courteous phone support including answering patient questions/concerns, directing patients to the correct department, and coding telephone encounters to the correct department.
  • Maintains regular and predictable attendance.
  • Performs Other duties as required.

Position Qualifications

Minimum Qualifications:

  • High school diploma or general education degree (GED)

Preferred Qualifications:

  • At least one (1) year of previous service-oriented experience
  • Bilingual in English and Spanish
PDN-9f7cd7df-4b04-45fd-af10-aee6d3c305f3
Job Information
Job Category:
Customer Service
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CSR-Pediatrics-Baseline (8am-5pm)
Mountain Park Health Center
Phoenix, AZ
Jul 27, 2025
Full-time
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