Job Description

Job Summary :

Responsible for researching and analyzing manual controlled substance orders and controlled substance override requests. Generates Ad-Hoc and standardized reports for DEA agents within mandated timeframes by writing queries and using advanced features of Excel. Acts as a subject matter expert in controlled substance ordering procedures, DEA licensing, and the Good Faith Dispensing policy. Educates store users and supervisors on proper procedures. Reviews and audits controlled substance loss forms to ensure proper reporting. Validates and updates prescriber profiles as needed.

Job Responsibilities :

Researches and analyzes controlled substance orders placed manually at store level. Determines if the orders are suspicious based on ordering patterns and circumstances, and takes appropriate actions to educate the user on proper ordering procedures.
Generates reports and provides data to DEA agents on store dispensing patterns, and prescriber or patient profiles within a 48 hour window. Builds Ad-Hoc queries to pull data outside of normal reporting requirements.
Maintains up-to-date knowledge about issues such as controlled substance ordering procedures, GFD policies, and DEA licensing requirements. Assists stores and field supervision with questions via email and phone on a variety of related topics.
Assists analysts in creating and reviewing store audits for controlled substance losses. Collaborates with Pharmacy Managers and Supervisors to ensure that losses are reported within the required timeframe and with 100% accuracy.
Manages prescriber ticket resolution system. Validates and updates prescriber records. Collaborates with Pharmacists to ensure that any prescription blocking is legitimate.
Researches and analyzes requests for increases to controlled substance allocations. Makes informed decisions based on collaboration with Pharmacy Managers, Supervisors, and item vendors. Mitigates risk to the company by ensuring that due diligence is completed and documented.
Assists in the implementation and updating of the Good Faith Dispensing and Target Drug Good Faith Dispensing policies.
Utilizes skills in Excel, PowerPoint and the ability to query databases in order to assist analysts in the creation of presentations and training for store staff and supervision.

About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 175-year heritage of caring for communities.
A trusted, global innovator in retail pharmacy with approximately 12,500 locations across the U.S., Europe and Latin America, WBA plays a critical role in the healthcare ecosystem. Through dispensing medicines, improving access to pharmacy and health services, providing high quality health and beauty products and offering anytime, anywhere convenience across its digital platforms, WBA is shaping the future of healthcare in the thousands of communities it serves and beyond.
WBA employs approximately 311,000 people, with a presence in eight countries and consumer brands including: Walgreens, Boots, Duane Reade, No7 Beauty Company and Benavides. The Company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. In fiscal 2024, WBA scored 100% on the Disability Equality Index for disability inclusion.
More Company information is available at www.walgreensbootsalliance.com.

External Basic Qualifications

High School Diploma/GED and at least 3 years of experience as a pharmacy technician.
Required certification in Certified Pharmacy Technician as granted by PTCB.
Experience with prescriber licensing requirements (NPI, DEA, and state licenses).
Intermediate level skills in Microsoft Office (Excel, Word, and PowerPoint).
Experience with query databases.
Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience communicating effectively (written and verbal) as appropriate for the needs of the audience.

Preferred Qualifications

Experience with internal Walgreens systems such as SIMS and IC+.
Experience with controlled substance ordering procedures within Walgreens (PDQ’s, RxQuick Order, and Passport).

We will consider employment of qualified applicants with arrest and conviction records.