JOB SUMMARY

The Coordinator of Centralized Business Office oversees daily operation of assigned area within Centralized Business Office working with the manager of assigned area to ensure problems, accurate/timely job performance and inquiries regarding daily production are handled timely and efficiently. The Coordinator of Centralized Business Office will be the first resource for staff in regards to problems and issues that impact the completion of daily tasks as well as the liaison between the staff and manager for their department. The position is responsible for reviewing the work of representatives and training them in assigned Centralized Business Office departmental processes and procedures.

ESSENTIAL FUNCTIONS OF THE ROLE

• Trains assigned staff in current and new policies and procedures and ensure they have the knowledge and tools to complete their assigned responsibilities.
• Serves as a resource person for staff in resolving difficult or unusual correspondence, calls, inquiries, etc.
• May participate and provide feedback to the Manager of designated Centralized Business Office department during the interview process and continually provides information in regards to daily performance of assigned team members
• Provides the Manager of assigned Centralized Business Office department with detailed and accurate reports that are assigned to them following established procedures and by their due date.
• Provides the Manager of assigned Centralized Business Office department with suggestions for improving the timeliness and completeness of departmental tasks, for improving staff performance, and for possible changes needed to policies and procedures.
• Responds to inquires from internal customers, insurers, and patients as appropriate.
• Performs higher level departmental activities, acts as a resource/escalation point for team members as required and provides assistance as appropriate for complex, unfamiliar scenarios, issues or accounts for resolution. Communicate with provider representatives as necessary and participates in payer operations meetings as needed.
• Performs weekly Quality Reviews on assigned staffed following established policy to ensure departmental activities are meeting expectations.
• Performs other position appropriate duties as required in a competent, professional and courteous manner.

KEY SUCCESS FACTORS

• Ability to maintain effective communication with internal and external customers, via verbal, written and computer skills.
• Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payors.
• Excellent problem solving and critical thinking skills.
• Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.
• Ability to maintain patient confidentiality in accordance to HIPAA guidelines.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 3 Years of Experience