Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
You are a key member of the Office Experience team responsible for the staff and visitor experience of the office. Serving as the first point of contact for clients and visitors to the BCG office, the Concierge Assistant is valued as the "Chief of First Impressions".In addition, you will provide backup assistance to other members of the Office Experience Team, especially during peak times for internal and training events as well as perform general office tasks as necessary.
You're good at:
- Demonstrating critical thinking and interpersonal skills in an environment that requires juggling competing priorities among a variety of stakeholders
- Setting up a high standard of hospitality by providing guidance to colleagues and visitors in a concierge setting, rather than that of a traditional reception desk
- Being a focal point of contact for the office and being able to direct and facilitate internal and external inquiries related to the office
- Coordinating catering for small and large groups, including researching catering options, developing relationships with caterers and vendors, and setting up and tearing down food and beverages for numerous meetings and events
- Flexibly moving between being proactive and reactive mode with the ability to create and/or assess processes or better ways of delivering desired results
What You'll Bring
- Openness and receptiveness to meeting new people - culturally sensitive and have a passion for making guests and colleagues feel at home and welcome with a sense of pride
- High emotional intelligence and ability to control emotions, remain patient, and maintain service-oriented behaviour while working efficiently in stressful situations
- Bachelor's degree, or equivalent experience
- 1 - 3 years of experience in a professional environment - concierge experience in a hospitality setting preferred
- Strong organizational and process management skills and are comfortable with multi-tasking and prioritizing within a fast-paced, demanding environment
- Ability to spend significant time walking and standing and to lift packages and equipment up to 30lbs.
Additional info
This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.
The pay rate for this position is $32.hour
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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