Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

• Greet all guests and provide a welcoming experience

• Manage all guest visits to the office

• Maintain the general appearance of the concierge area

• Stock and maintain cafe and common areas, support meeting and events as requested

• Coordinate print requests and other requests as necessary to client facing teams

• Support local office affiliation, assisting with building services requests and performing other tasks as necessary

• Answer & screen incoming calls to the Concierge desk line, including coordinating with building security team to screen unregistered visitors

• Update internal & external Microsites as directed

• Manage office and meeting room reservations

• Manage security badge inventory

• Monitor incoming emails to Concierge inbox, reply to inquiries in a timely fashion

• Maintain office documentation on processes and standard operating procedures

• Facility maintenance: daily & ad hoc

• Coordinate with local Executive Assistant teams to ensure protected space is reserved for their stakeholders

• Collect and distribute mail and packages, as well as setup outgoing Fedex deliveries

• Additional office projects and tasks as assigned
  

You're good at:

• Demonstrating critical thinking and interpersonal skills in an environment that requires juggling competing priorities among a variety of stakeholders

• Setting up a high standard of hospitality by providing guidance to colleagues and visitors in a concierge setting, rather than that of a traditional reception desk
• Being a focal point of contact for the office and being able to direct and facilitate internal and external inquiries related to the office
• Flexibly moving between being proactive and reactive mode with the ability to create and/or assess processes or better ways of delivering desired results
  

What You'll Bring

• Openness and receptiveness to meeting new people - culturally sensitive and have a passion for making guests and colleagues feel at home and welcome with a sense of pride

• High emotional intelligence and ability to control emotions, remain patient, and maintain service-oriented behavior while working efficiently in stressful situations

• Bachelor's degree, or equivalent experiencedesired

• 1 - 3 years of experience in a professional environment - concierge experience in a hospitality setting preferred

• Strong organizational and process management skills and are comfortable with multi-tasking and prioritizing within a fast-paced, demanding environment

• Ability to spend significant time walking and standing and to lift packages and equipment up to 30lbs.

Who You'll Work With

You are a key member of the Office Experience team responsible for the staff and visitor experience of the office. Serving as the first point of contact for clients and visitors to the BCG office, the Concierge Assistant is valued as the "Chief of First Impressions".In addition, you will provide backup assistance to other members of the Office Experience Team, especially during peak times for internal and training events as well as perform general office tasks as necessary.

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.

Additional info

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

We expect total annualized compensation for New York City-based employees to be approximately the following:

• Base salary between $50,000 - $61,300 (USD); placement within this range will vary based on experience and skill level
• Annual discretionary performance bonus between 0-12%
  5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period
• First year annualized target total compensation: $58,800 - $72,088 (USD)

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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