Resp & Qualifications

PURPOSE:
This position will support the Maryland government programs division, working as a bridge between the member, clinical and administrative staff. The Navigator helps members, families, and caregivers access the health care delivery system through outreach, education, follow-up, coordination support, and resources. Outreach includes both telephonic and community-based outreach, including home-visits with our members. We are looking for an experienced professional to work remotely within Baltimore and surrounding region. While this position is remote, the incumbent will be expected to come into a CareFirst location periodically for meetings, trainings and/or other business-related activities, in addition to traveling throughout the community they serve to support our members.

In addition, the Community Health Navigator participates in community-based events, representing the face of CareFirst and its efforts to promote the health and wellness of our members and their communities.

ESSENTIAL FUNCTIONS:

Act as a liaison to ensure members are connected with appropriate care channels (i.e. pharmacy, insurance, billing, referral) and have the information they need to successfully navigate their care journeys.
Outreach and follow-up with patients in between episodes of care as appropriate to promote a seamless and predictable healthcare experience. Ensure that member went to appointments and assist with coordination for transportation and pharmacy needs.
Collect all information and relay to Care Coordination team.

QUALIFICATIONS:

Education Level: High School Diploma or GED

Experience: 3 years community relations/outreach/ customer services/ health educator role

APPLICANT MUST RESIDE IN ONE OF THE FOLLOWING ZIP CODES: 21215, 21216, 21217

Preferred Qualifications:

Crisis Intervention skills
Skilled in typing and working within various web-based platforms
Experience with Maryland Medicaid/Medicare recipient population
Reliable transportation used for member engagement
Bilingual- fluent in Spanish
Ability to have a flexible schedule

Knowledge, Skills and Abilities (KSAs)
- Strong written and verbal communication skills.
- Problem-solving skills to tackle various tasks and challenges.
- The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on health care programs.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
  
  Salary Range: $37,656 - $69,036
  Salary Range Disclaimer
  
  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
  Department
  
  MAPD & EGWP Care Management
  Equal Employment Opportunity
  
  CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
  Where To Apply
  
  Please visit our website to apply: www.carefirst.com/careers
  Federal Disc/Physical Demand
  
  Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on health care programs.
  PHYSICAL DEMANDS:
  The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
  Sponsorship in US
  
  Must be eligible to work in the U.S. without Sponsorship.
  #LI-NH2