At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Responsible and accountable (operationally and financially) for station operations which includes cleaning, maintenance, and associated functions for MBTA stations, within their jurisdiction. This position is proactively involved with customers, civic and government officials to ensure timely responses to inquiries and suggestions which impact MBTA Stations. Responsible for maintaining the station environment which meets customer expectations. The branch line manager will also inspect bus shelters along the route.

• Manage daily activities at stations including all cleaning functions as well as events and issues requiring customer service relations. 
• Branch line manager will report and document results of inspections.
• Coordinate activities among other departments, local governments, and civic groups. 
• Utilize all department/corporate technology including but not limited to Enterprise Asset Management, station inspection application, and life safety systems to successfully complete required tasks.
• Monitor and perform station inspections, ensuring timely response to deficiencies.  
• Formulate station maintenance priorities.
• Follow up with respective departments for corrective actions. 
• Ensure a safe working environment and adherence to guidelines of company safety policies and procedures.
• Plan manpower resources for ticketing, customer service and cleaning services. 
• Assist with diversions and bus programs as it relates to planned or unplanned service disruptions.
• Maintain positive relationships with station and cleaning personnel and applicable unions.
• Maintain station records in accordance with the MBTA's policies and procedures.
• Select, develop, and motivate personnel within the department. 
• Provide career development for subordinates. 
• Provide prompt and effective coaching and counseling. 
• Review direct reports and approve performance appraisals as required.
• Promote safe work practices and provide safe working conditions. 
• Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Participate in outreach efforts, both internal and external, to promote the MBTA to local governments, education facilities, civic groups, and businesses adjacent to MBTA stations. 
• Monitor expenses and contracts.  
• Develop technical specifications for service contracts.  
• Provide input for development of annual operating plan and budget.
• Must be available to report 24/7 to respond to calls, emails, and texts after working hours as needed.
• Perform all other duties and projects that may be assigned.

• A Bachelor's degree from an accredited institution.
• Five (5) years of experience working with professional cleaning, equipment or materials inventory, and/or facilities maintenance reporting.
• One (1) year of recent supervisory/management experience.
• Experience working in a customer related field.
• Experience working in a union environment.
• Through knowledge of how to identify, evaluate and improve internal controls.
• Experience using all Microsoft applications.
• Basic knowledge of Accounting, Finance, and Public Relations.
• Proven above-average ability to be versatile and adaptable to new situations on short notice.
• Experience with addressing concerns of customers, agencies, other departments, and employees.  

• A High School Diploma, GED, or an Associate's degree from an accredited institution, with an additional two (2) years of directly related experience substitutes for the Bachelor's degree requirement. 
• A Master's degree in a related subject substitutes for three (3) years of general experience. 
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience 

• Experience in the transportation industry.
• Experience building positive relationships between MBTA and local governments.
• Knowledge of operating budget policy and procedures.
• Knowledge of OSHA standards and applications.
• Comprehensive knowledge of MBTA Union Agreements and related Arbitration Awards.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.