ATM and Debit Card Operations Specialist at First Horizon National Corporation in Memphis, TN

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

The ATM Operations Specialist role is responsible for supporting the ATM fleet in the following capacities: reconcilement of ATM cash and ATM deposits, ATM monitoring, support for banking centers and ATM related vendors, including phone support and assistance with ATM training, as needed.

We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Currency ordering for Loomis serviced ATMs

Reconcilement of Loomis serviced ATM deposits and dispenser (cash and deposits)

Research and process ATM missing deposits and claims of shortage according to SLAs

Reconcilement of Loomis audits with Hogan/Mainframe

Provide phone support for banking centers and vendors

Fosters a positive working environment

Provides guidance and support to internal business partners and vendors in order to meet the needs of our external clients.

Continually searches for ways to improve customer service and remove barriers

Maintains all documentation according to departmental and company retention guidelines.

Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

High school diploma or GED and at least 4 years of experience or equivalent combination of education and experience

Minimum 5 years customer service experience

Preferred 2-4 years of retail banking and ATM experience including balancing and fault corrections

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite

Vista ATM software (Diebold) preferred

Windows 10 experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required

PHYSICAL DEMANDS

Some lifting required (10-15 lbs.)

Hours:

Monday - Friday

8:00 AM - 5:00 PM

About Us:

First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights:

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)