Our global telecommunications client is looking for an Associate Director of UX Research to join their team in a permanent role!
This role requires onsite presence 5 days per week.
The Associate Director of UX Research will be part of the client's innovation product strategy team. Highlights of this role include leadership and coaching of UX Researchers, running research program for specific projects and translating research insights into requirements.
Products heavily focus on innovative customer job-to-be-done experiences and service design.
Associate Director of UX Research Capabilities
- Direct 3 - 5 UX researchers in the design and analysis of qualitative and quantitative studies
- Coach team of UX researchers to ensure alignment with research programs and objectives
- Collaborate with leadership to define product and UX research strategy
- Using existing framework, translate research insights to product strategy requirements for product partners or coach UX researchers to translate, develop presentation decks and present to leadership as needed
- Work with UX, product and other stakeholders to identify and prioritize research projects
- Develop goals and success measures to gauge effectiveness of research studies
- Forecast resource needs across projects
- Share research methods, rigor, and best practices to scale research performed by UX, product management, and other teams
Associate Director of UX Research Requirements
- 8+ years' experience performing and leading UX research in a product-development environment
- 2+ years' experience leading and developing UX researchers
- Expertise in qualitative and/or quantitative research methodologies, especially generative and evaluative methods
- Proven record uncovering, synthesizing, and distributing actionable insights that informed product strategy and decisions
- Experience facilitating cross-functional working sessions
- Strong understanding of the "jobs-to-be-done" framework, focused on customer goals to "get a job done"
- Experience developing product strategy requirements from research insights
- Human behavior related Master's or PhD OR equivalent experience
- Strong portfolio showcasing case studies
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
cody.pickett@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : CP15-1839171L500 -- in the email subject line for your application to be considered.***
Cody Pickett - Lead Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by Creative Circle on 01/31/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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